Printpack is seeking qualified candidates to fill the position of Technical Service Manager. This position requires 50%+ travel.

This position requires the following skills and knowledge

• :A high degree of electromechanical aptitude is imperative
• .Ability to work effectively with internal and external customers and work diplomatically in a demanding environment
• .Be proficient in Windows, Microsoft Office Suite, and familiarity with JD Edwards system is desirable
• .Exceptional oral and written communication skills
• .Ability to work well under pressure, possess a sense of urgency, and handle multiple priorities
• .Self-direction/ability to make sound decisions independently
• .The ability to lift sort and rework our materials at the customer’s facility

.
Preferred candidates wil

• l:Hold a technical degree, have military experience in a technical field, or have packaging machine exposur
• e.Will have 4 to 6 years of job-related experienc
• e.Management experienc

e.
Key Responsibiliti

• es:Perform Performance Reviews and manage personnel developme
• nt.Approve associates expense reports in accordance with PP accounting guidelin
• es.Generate monthly activity reports for your te
• am.Manage travel schedules and assign prioriti
• es.Assist in non-standard customer requests and questio
• ns.Work with the Packaging Systems Manager to strategically align resources geographically to provide a higher level of service at a lower cost and lower response ti
• me.Collaboratively work with the Packaging Systems Manager to develop best practices for the gro
• up.Assist with mentorship program of high potential candidates within the gro
• up.Collaboratively work together with the Packaging System Manager to develop and conduct training programs for customers and internal Printpack gro
• upsAssist in Packaging Institute traini
• ng.Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products delivering competitive advanta
• ge.Troubleshoot machine/material issues on si
• te.Visit our customer’s facilities as well as their related Co-packers on a regular basis, fielding complaints, disposition of materials, documenting operating conditions of film and competitive activity are required and supporting Technical Service Representativ
• es.Maintain customer feedback syst
• em.Prepare appropriate documentation on RMA materia
• ls.Maintain customer quality tracking for defective materia
• ls.Investigate defective materials identified in plants to determine root cau
• se.Support all ISO related procedur
• es.Support product development, working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing produc
• ts.Aide Sales and Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requiremen
• ts.Coordinate and manage commercialization tria
• ls.Provide a hands-on troubleshooting approach to solve customer machine and materials issu
• es.Augment Printpack’s quality support staff by serving as a liaison between Printpack and the Custom

er.
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable