The Technical Sales Support Engineer will drives new product and technology adoption throughout the region by providing expert technical guidance and support to strategic customers, solidifying new sales opportunities. This role leads the application strategy for plastics decoration technologies, including in-mold decoration and heat transfer foils, as well as general plastics decoration applications. It targets OEMs, specifiers, and plastics fabricators, and involves managing projects from scope definition and quoting through implementation, including hot stamp machines and tooling.

The specialist acts as a vital link between R&D, commercial, and manufacturing teams, ensuring successful product launches and fostering strong customer relationships. They deliver on-site technical expertise, training, and application support, while proactively addressing customer issues and monitoring industry trends. Working in a team environment with local sales and project management, this role achieves sales growth through presentations and demonstrations.

Responsibilities

• Lead the introduction of new products and technologies to customers through engaging onsite presentations and demonstrations.
• Develop and lead the application strategy for foils, hot stamp machines, and tooling with strategic customers, ensuring optimal performance and results.
• Manage all aspects of project lifecycles, including defining project scopes, generating accurate quotes, overseeing program implementation, and ensuring timely completion.
• Provide expert technical guidance and support on products and applications, addressing customer inquiries and resolving technical challenges.
• Proactively respond to and resolve customer issues, providing clear and effective technical feedback and solutions.
• Deliver hands-on application support and comprehensive training to customers at their locations, ensuring effective utilization of products and equipment.
• Coordinate closely with R&D, commercial, and manufacturing teams to ensure seamless product launches and successful project outcomes.
• Cultivate and maintain strong technical and commercial relationships with customers, internal partners, suppliers, and other relevant organizations.
• Evaluate customer requests and determine both technical and commercial feasibility, working closely with the Sales Manager to assess potential opportunities.
• Present product modifications and/or final products to customers, clearly communicating features, benefits, and technical specifications.
• Monitor all stages of product development, validation, trials, and production, ensuring adherence to quality standards and project timelines.
• Benchmark industry trends and competitive landscapes to identify opportunities for innovation and improvement.
• Assist in the development of in-house and external testing protocols to ensure product quality and performance.
• 30-50% Travel to customer sites is required.
• Other duties as required.

Skills and Abilities

• Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Strong presentation skills, with the ability to engage and educate diverse audiences.
• Attention to Detail: Meticulous and organized, with a keen eye for detail.
• Independent work attitude: combines intelligence, experience and self-confidence to work on his or her own, with minimal direction from supervisor.
• Contextual Understanding: Understanding of how tasks interrelated in a bigger context. Ability to identify and implement improvement’s.
• Project Management: Strong organizational skills and ability to manage multiple projects simultaneously, ensuring deadlines and milestones are met.
• Technical Proficiency: Deep understanding of plastics decoration technologies, including in-mold decoration, heat transfer foils, and hot stamping.
• Problem-Solving: Identify root causes of issues & implement corrective actions. Strong ability to investigate product requirements, identify solutions, and optimize existing processes.

Experience and Education

• Minimum of 3-5 years of experience in a technical applications, product support, or related role within the plastics decoration, printing, or related manufacturing industry.
• Bachelor's degree in Engineering (Mechanical, Chemical, or related field) is highly preferred
• A strong track record of technical problem-solving and customer satisfaction is essential.
• Proven experience with plastics decoration technologies (in-mold, heat transfer, hot stamping).
• 3+ years of Sales is highly preferred
• Computer literacy, including MS Office (MS Word, Excel, PowerPoint)
• High level of mechanical aptitude