Key Responsibilities

• Lead complex technical projects across multiple departments, ensuring successful planning, execution, and delivery.
• Manage end-to-end project lifecycle, including requirements gathering, process discovery, project planning, execution, and post-launch support.
• Serve as primary liaison between business stakeholders and internal/external technology teams.
• Create detailed business requirements, user stories, and acceptance criteria to support development efforts.
• Drive Agile/Hybrid methodologies—conduct sprint planning, facilitate daily stand-ups, and lead retrospectives.
• Own and manage the JIRA environment as the central platform for task tracking and project visibility.
• Analyze data to inform decision-making and support process optimization efforts.
• Lead testing efforts including test planning, execution, and quality assurance.
• Support training and change management efforts to ensure seamless solution adoption.
• Coordinate with vendor partners and manage third-party resources when required.

Qualifications & Experience

• Minimum 5 years of experience in a project leadership role within IT or Business Services, including oversight of internal teams and vendors.
• At least 3 years of experience managing Agile or hybrid project environments; experience acting as a Product Owner a plus.
• Advanced proficiency with JIRA for project tracking and team management.
• Strong facilitator, with the ability to lead Agile ceremonies and coach teams on Agile best practices.
• Proven track record in process improvement methodologies (Lean, Six Sigma, Kaizen); certifications preferred.
• Strong foundation in core project management principles (scoping, estimation, scheduling, risk management, change control).
• Exceptional written and verbal communication skills, with the ability to present ideas clearly to both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple priorities and lead initiatives in a high-pressure, deadline-driven environment.
• Experience influencing performance standards and fostering high-performing teams.
• Comfortable leading business transformation efforts involving technology, process, culture, and organizational change.
• Bachelor’s degree in Business, Computer Science, or related field; or equivalent work experience.

Preferred Certifications & Experience

• Scrum Master, PMP, Lean Six Sigma certifications strongly preferred
• Experience implementing or transitioning to legal e-billing platforms
• ITIL certification is a plus
• Prior experience in a mid-to-large law firm is highly desirable