Tyto is seeking a qualified Technical Program Manager to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations.

Responsibilities:

• This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
• Provides technical engineering support to include Project Management, Requirements, Analysis, Systems Engineering, Operations and Maintenance, Network/Voice Systems Administration, system Security, and Configuration management for the FBI EVoIP and External Dialing infrastructure systems
• Supervises all personnel engaged in the operation and support of VoIP and External Dialing including all communications equipment in large scale or multi-shift operations.
• Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.
• Leads team on large projects or significant segment of large complex projects.
• Analyzes new and complex project related problems and creates innovative solutions
• Involving scheduling, technology, methodology, tools, and solution components.
• Communicating project requirements clearly
• Creating a plan with incremental goals and deadlines
• Planning and leading team meetings
• Delegating and assigning tasks
• Ensuring deadlines are met
• Identifying and mitigating obstacles
• Writing project reviews and performance reports
• Serves as the primary customer point of contact within the organization. Coordinates with both internal and external customers to ensure all program objectives and expectations are aligned and executable.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Experience with designing and implementing an overall risk management process for the project.
• Track and Brief project statuses on a weekly basis and as requested
• Develops, maintains, and updates technical documentation such as enterprise architecture, application/system design, and network architecture and design.
• Perform technical writing of Implementation Plans and procedures
• Oversees the Development, maintenance, and upkeep of technical documentation such as enterprise architecture, application/system design, and network architecture and design.

Required:

• Experience developing and implementing projects and providing a single point of contact for those projects.
• Experience taking projects from original concept through final implementation.
• Experience interfacing with all areas affected by the project including end users, engineering, and other IT stakeholders.
• Experience defining project scope and objectives.
• Experience developing detailed work plans, schedules, project estimates, resource plans, and status reports.
• Experienced with project tracking and analysis.
• Experience ensuring adherence to quality standards and reviewing project deliverables.
• Experience providing technical and analytical guidance to the project team.
• Experience recommending and taking action to direct the analysis and solutions of problems.

Desired:

• Project Manager Professional (PMP) Certification preferred.
• Experience with ITIL or other service delivery models
• Project Manager Professional (PMP) Certification preferred.
• 5 years or more of Project management experience preferred
• Agile SAFe Certification
• At least seven (7) years of experience as a project manager for VOIP projects.
• Other Duties as assigned

Location: Must be willing to work at customer site in Washington DC

Clearance/Citizenship: TS/SCI

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave