About Artos

At Artos, we build tools that help biopharma companies create and manage their R&D documentation in a fraction of the time. If you’re looking to join a team whose mission is to fundamentally change the way that drug development gets done, we’d love to talk to you.

We’re growing very fast right now, and we at Artos are looking for a hyper-talented, startup-minded technical account executive who can help us accelerate the development of a product that supports companies from innovative biotech startups to some of the largest pharmaceutical companies in the world in their mission to deliver life-saving treatments to patients faster than ever before.

As a core member of Artos’s product team, you will play a critical role in advancing Artos’s core product and providing world-class support to top-tier life sciences organizations, collecting and communicating key product and organizational insights to the Artos team, and directing future feature and product development.

The Role

We are looking for someone who can own the role of broadly supporting large, complex customers. This means being able to talk about domain-level details about things like clinical study report data, address technical questions about APIs/SDKs and product functionality, make key decisions about timelines and prioritization, and more. The most important quality we're looking for is the ability to learn fast and communicate clearly—because this role spans product, engineering, drug develoment documentation, and enterprise support, and demands fluency across all of those areas.

We’re changing the way documentation is created and managed across the drug development lifecycle. You will be responsible for managing enterprise customer relationships, overseeing onboarding and deployment, and working closely with customers and internal teams to shape custom implementations and ongoing product evolution.

Your job is to deeply understand the customer’s regulatory workflows and technical environment, then collaborate with engineers, domain experts, and customers to deliver solutions that meet their goals. This includes planning deployments, guiding feature adoption, translating customer needs into product feedback, and ensuring successful long-term use of the platform.

You don’t need to know everything about how regulatory submissions work or how our infrastructure is built—but you will be expected to learn quickly, adapt constantly, and act as the connective tissue between complex customer environments and a fast-moving engineering team.

Qualifications

• 3+ years of experience in one or more of the following: technical account management, solutions engineering, enterprise customer success, implementation consulting, or technical project management
• Background in software engineering, computer science, or a related technical discipline (e.g., prior experience as an engineer, developer, or technical solutions architect)
• Experience in or exposure to the life sciences industry, including familiarity with regulatory, clinical, or R&D workflows
• Experience working directly with enterprise customers in regulated environments (e.g., pharma, healthcare, fintech), including managing compliance-related requirements such as audit trails, access controls, and data retention
• Demonstrated ability to lead cross-functional initiatives involving customer stakeholders, product teams, and engineering
• Familiarity with cloud-based SaaS platforms, including deployment, authentication, and configuration workflows
• Strong communication skills, including experience writing implementation documentation, integration guides, or customer-facing specifications
• Experience supporting technically complex products, such as AI/ML platforms, APIs, developer tools, or infrastructure software
  
  

Requirements

• Ability to understand complex customer requirements and translate them into technical plans, project scopes, or product requests
• Ability to learn new product functionality, technical constraints, and regulatory use cases quickly and independently
• Ability to communicate clearly and empathetically with both technical and non-technical customer stakeholders
• Ability to coordinate with engineering and product teams to drive implementation, resolve issues, and prioritize fixes or improvements
• Ability to manage multiple enterprise accounts and deployments in parallel, with structured processes and attention to detail
• Ability to operate in a high-ambiguity, high-velocity environment and make independent decisions with limited oversight
• Familiarity with APIs, authentication protocols, data integration workflows, or document management systems is a plus
  
  

Other Information

• Very comfortable working in a fast-paced and intense startup environment
• Willing to work in-person in our office in Mission Bay 4-5 days/week
• Likes matcha KitKats, believes every LLM prompt is just Schrodinger’s cat waiting to be observed, and knows too many random facts about the Mongol postal system