The Water Systems Technical Manager has a responsibility to oversee and support the Java House Peel & Pour water systems business. This position requires a multi-skilled hands-on manager that understands inventory management, customer service, and light maintenance with high regards to 5S and organizational adherence.

KEY RESPONSIBILITIES

• Manage water systems including but not limited to coordinating new vendor and item setup and overseeing equipment, parts, and accessories inventory orders.
• Coordinate with Direct Sales Reps and customers for installation, service, and preventive maintenance on water systems equipment.
• Provide local installation and maintenance at customer site if needed.
• Work with third party installation contractors to ensure standardized installation and repair practices.
• Provide technical support to customers for water systems questions and inquiries, including but not limited to phone, online and onsite.
• Troubleshoot, rebuild, and perform general maintenance on water systems equipment.
• Coordinate any in-depth maintenance that is required for water systems equipment.
• Maintain any onsite parts inventory for rebuild and general maintenance.
• Other duties as assigned.

QUALIFICATIONS

• Degree in business and/or equivalent technical degree and/or experience.
• 3-5 years of management experience with a focus on customer service.
• Strong computer skills including but not limited to Word, Excel, PowerPoint.
• Must be able to travel, hold a valid drivers license and US Passport.
• Power Industrial truck certification or ability to obtain.
• Must have ability to effectively communicate in English both written and verbally .
• Must work well in a team environment and have strong communication skills.
• Must have strong critical thinking and technical troubleshooting abilities.
• Must have general working knowledge of basic hand tools and related maintenance applications.
• High sense of urgency and customer support

PHYSICAL DEMANDS

• The ability to work in conditions typically found in industrial manufacturing include high humidity and extreme temperatures.
• Ability to balance, reach and grasp while climbing on a step stool and/or ladder.
• Ability to exert up to 15-60 pounds occasionally, 20 pounds of force frequently and 10 pounds of force constantly in order to lift and move product.
• Ability to crouch, grasp, and lift products above shoulders in order to lift products from the floor properly.
• Must possess visual acuity to document company records.
• Ability to work seated using a computer and phone and/or be on feet while performing job responsibilities.

About Java House:

Java House is a fast-growing coffee company that is revolutionizing the coffee industry. Since conception, it has been our brand promise to serve Amazingly Smooth coffee. We launched in 2018 and haven’t looked back. Today, we have 12 Cafés (and growing), a strong online presence, AND national distribution for food service (schools, restaurants, and offices) and eventually retail grocery. Java House presence in the marketplace continues to rapidly grow and will invest in variety of marketing activation tactics. Our product portfolio ranges from bottled coffee, bottled concentrate, boxed coffee, & Peel ‘N Pour Pods (think K-Cups but better).We are also expanding into new territories with revolutionary new product ideas.