Production Support Lead * At least 6+ years of strong hands-on experience in Java/MS development * Prior experience of working as Technical lead for application development and production support areas. * Experience of REST/SOAP API development * Hands Experience of AWS Cloud services is a must * Experience in DevOps, BPM development using Camunda/Flowable etc. * Strong experience in SQL scripting * Knowledge on Monitoring tools e.g., New Relic, and understand how monitoring tools fit in IT landscape * Knowledge on Service Now -CMDB, JIRA for service management * Knowledge of ITSM processes e.g., Incident Management, Problem Management, * Experience of working in Onsite|Offshore model Roles & Responsibilities * Design, develop, and implement advanced solutions to solve complex business problems across various domains. * Provide Production support services * Ability to identify Automation opportunities and implement * Able to provide best practice for Support processes * Able to take transition from incumbent vendor * Able to document technical architecture and Integration * Able to co-ordinate with different IT groups to resolve L2|L3 issues * Knowledge on Java Tech stack * Able to plan different Maintenance-Adaptive, Perfective, Corrective & Preventative * Able to drive solution on System Restoration calls and co-ordinate with different teams Salary Range- $110,000-$130,000 a year #LI-CO1 #LI-SN1