About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is looking for a Technical Implementation & Solutions Consultant to join our dynamic team. You will take responsibility for implementing, maintaining, optimising, and troubleshooting new and existing Direct Hire Recruitment systems, ensuring seamless workflow integration, and providing 2nd line technical assistance to the end-user and 1st line support team. This role is diverse, challenging, and interesting.

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.

Activities Will Include

• Implementing and configuring new systems.
• Developing and maintaining web solutions, including, website optimisation.
• Troubleshooting and resolving technical issues.
• Maintaining and creating clear and concise documentation.
• Streamlining processes and optimising system workflows.
• Collaborating with other team members to ensure smooth technical implementations.
• Managing data and analytics tasks using MS SQL and other analytics tools.