Job Description Description SAIC is seeking a Technical Helpdesk located at Rock Island, IL to support the MJOLNIR contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts. JOB DESCRIPTION: * Respond to requests for technical assistance in person, over the phone, and via email. * Manage hardware and software functions and ensure systems are online and in compliance with software patches and STIG compliance. * Create NIPR accounts and submit tickets for SIPR user accounts. * Diagnose and resolve basic technical hardware and software issues. * Maintain domain accounts, emails, and