Job Description

As a part of the 4LS/NPI team, we are all here solving problems of need of the hour wearing different kinds of hats. But what thrills us at 4LS/NPI team is resolving complex issues quickly - efficiently and the result is so real-time that you are already part of outcome of your efforts.

How You Will Contribute And What You Will Learn

• Engages and co-ordinates with the Core R&D Product team (SMEs) to come up with solutions
• Engages and co-ordinates with external parties likeKey Responsibilities / Functions:
• Provides support, leadership and guidance during Customer escalations and emergencies, keeping customer Service Level Agreements (SLAs) in mind
• Analyses and finds root causes of product issues, by understanding logs, metrics, pcap files and customer scenarios
• Works on installing, reproducing and fixing product issues Nokia Cloud/CBIS team as appropriate
• Drives, develops, and maintains 4LS/R&D maintenance and support processes, for best in class Software.
• Mentors and supports junior team members
  
  

Key Skills And Experience

You have:

• Bachelor of Engg. or equivalent required - Candidates with degrees in Computer Science, Electrical, Computer or Software Engineering will be more relevant.
• At least 7 years’ experience in Software Development, Support, or QA, with Minimum 2+ years in service support environment with specific emphasis on Case Handling
• Experience in working on Unix/Linux Operating Systems
• Experience in working with Java, Python, XML, and JSON
• Exposure in using VIMs like OpenStack and its Heat Orchestration Templates
• Exposure in using VNFM like Nokia CloudBand Application Manager (CBAM)
• Database knowledge: Operational experience in using Non-SQL Dbs like Aerospike
• Experience working in Policy or Charging domains is mandatory.
• Understanding of protocols such as Diameter and HTTP/2, APIs based on REST and SOAPUI – a plus
• SPS uses Swagger, Prometheus, RabbitMQ, Kafka, Keycloak, etc. – Ability to understand how these S/W components are used, configured, and troubleshoot is an added advantage
  
  

It would be nice if you also had:

• Good understanding of Mobile Networks (RAN, Core etc.) for 4G and 5G, IMS, etc. Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
• Handle Crisis/Emergency support as needed
• Supports system upgrades and customer projects for new implementation activities on various platforms
• Ability to multi-task and work on multiple issues, with quickly changing priorities
• Good understanding of software development lifecycles based on AGILE mode of working.
• Excellent English communication skills both verbal and written.
• Effective and supportive team player
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.