Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

About the Role:

The Technical Editor is accountable for effective communications, document management and controls, design and format, and editorial integrity of client reports and deliverables. This individual is responsible for professional editorial support that complies with corporate editorial standards; effective use of procedures, tools, and templates; and accurate, timely communications regarding document status and formal reviews. The Technical Editor performs as part of a team and works collaboratively to produce large volumes of work with consistent quality.

This individual assists with the development and maintenance of client reports, education curriculum, technical publications, internal training materials, presentations, and other documentation. With responsibility across multiple concurrent projects, this position is characterized by shifting priorities, stringent deadlines, and potential last-minute requirements. The Technical Editor works closely with key stakeholders to apply the principles of minimalist writing, task-based writing, and content reuse strategies to deliver compelling and clear documentation. The Technical Editor also works with key leaders in the organization and members of other departments to ensure the quality of all technical communication.

Essential job functions include, but are not limited to, the following:

• Edit and format all internal and external technical communications to Uptime Institute quality standards for grammar, content flow, clarity, voice, consistency, corporate style, and accuracy.
• Information design for technical reports, publications, presentations, and other content.
• Closely collaborate with project management, consultants, subject matter experts, and other teams.
• Maintain related repositories such as recent, relevant, reuse material and boilerplate.
• Strong commitment to corporate quality standards.

Credentials and Experience:

To be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

Required

• At least 3 years of technical editing experience, including formatting.
• Excellent writing, editing, grammar, and verbal communication skills with the ability to produce concise, compelling documentation.
• Well versed in modern and effective document design, desktop publishing, and professional report production.
• Ability to develop non-technical memorandums, executive summaries, guidelines, or notices, and source or create supporting graphics based on the key points captured in technical documents.
• Ability to organize complex documentation or perform simple copy edits, depending on the stage of the documentation.
• Strong attention to detail as well as the ability to understand broader concepts and strategies.
• Ability to meet tight deadlines and work as a self-starter with minimal supervision in a fast-paced and collaborative work environment.
• Problem solving skills and the ability to track items to completion, with strong organizational and time management skills, and the ability to prioritize tasks to meet deadlines.
• Ability to learn new technical subject matter quickly.
• Flexibility to adapt to changing responsibilities, situations, and requirements.
• Ability to communicate and collaborate well with all levels of staff, management, stakeholders, and clients and support effective working relationships.
• Ability to maintain library of documentation and version control of all work in progress.
• Knowledge of industry-wide best practices in editorial standards and practices, including application of The Chicago Manual of Style.
• Proficient user of Microsoft O365 (Word, Excel, PowerPoint, OneDrive) and Adobe products (InDesign, Illustrator, Acrobat) required.
• Ability to learn technologies and tools quickly and efficiently.

Desired

• Two or more years of technical communication experience specifically in the data center engineering or operations industry. The experience must include editing documentation and other materials for technical and non-technical audiences.
• Bachelor’s degree in Technical Communications or related field preferred
• Fluent in Mandarin