Basic Information Country: India State: Maharashtra City: Pune Date Published: 09-Dec-2024 Job ID: 43536 Travel: You may occasionally be required to travel for business Secondary locations: IND Bangalore - Prestige Summit Description and Requirements CareerArc Code CA-RV #LI-RV1 Hybrid: #LI-Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The Technical Editor is a writing member of the IDD team responsible for updating content for BMC software products. The IZOT product line includes BMC’s Intelligent Z Optimization & Transformation products, which help the world’s largest companies to monitor and manage their mainframe systems. The modernization of mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications’ security, while reducing operational costs and risks. We acquired several companies along the way, and we continue to grow, innovate, and perfect our solutions on an ongoing basis. Responsibilities Include: Contribute to developing high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers. Interactively contribute to the documentation creation and maintenance process. Under the direction of IDD management and more senior writers, assist with the documentation for a product area, follow through and complete the product cycle, and assist with reporting accurate and timely status for all assignments. Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules. Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback. Balance work volume and quality, and appropriately escalate issues to management. Participate in the collaboration with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers Assist with monitoring problem tracking to identify documentation problems or changes and trends in product usability issues. Work with lead information developers and editors to understand concepts for optimizing documentation. Assist with the initiation and recommendation of creative ways to improve technical information deliverables and processes. Maintain a good working relationship with individuals internal and external to IDD and BMC. Position Requirements: Experience writing technical documentation for enterprise software audiences Hands-on experience with accepted team collaboration, authoring and publishing tools Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups Ability to quickly learn new technologies and software applications Ability to handle multiple projects Recent experience developing documentation with a wiki authoring tool Experience writing documentation for mainframe technologies or applications Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.