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The Role: Technical Development Engineer (Prosume

r)
What will you

do?Responsible for placing the highest priority in devising technical skills development programs and improvement plans for the Technical Support Engineers and/or Agents to ensure that world class support is provided to our customers. Apart from technical skills development, the TDE (Technical Development Engineer) is also responsible in providing operational development support, advanced support consultation and laboratory manageme

nt.
They are accountable in improving the Learning Experience, Learning Effectiveness, and Technical Competencies by creating and/or improving the existing materials, documentation tasks – training records, training needs analysis, and reports when necessary. The Technical Development Engineer also supports in activities that will enhance the competencies and quality of support of

the Technical Support Engineers to our customers aligned with the Technical Center of Excelle

nce.
Technical Skills Develo

pmento New Hire Basic process and product training and coaching: The primary responsibility of a Technical Development Engineer is to provide basic process and product training to the newly hired Technical Support Engineers and Agents. This will help in mentoring and training newly hired technical support s

taff.o Learning materials development: This includes creation and/or improvement of the training materials, exams and anything related to learning effectiveness. This will improve the learning experience of the and technical competencies of the emplo

yees.o Capability building: A Technical Development Engineer (TDE) may be responsible for the development and maintaining the Technical Competency and Skills Matrix. This will be critical that will help in collaborating with respective teams in building the capabilities of the emplo

yees.o Documentation: A Technical Development Engineer (TDE) may be responsible for recording the training sessions completed in the learning management system (My LearningLink) and would be able to provide reports related to training from the learning management sy

stem.o Basic cross-skilling and upskilling training: Technical Development Engineer (TDE) may be responsible for providing the cross-skilling and upskilling for the Technical Group as part of their development, sustainable business continuity, and growth opportuni

ties.
Advanced Technical Support Consul

tationo Propose, create and publish Technical Articles, FAQs, and Video FAQs from handled cases

(bFO).o Solve Cases requiring in-depth troubleshooting assistance and Cases where the Customer is requiring resolution for the suspected b

ug(s).o Access to resolution database and use of diagnostic tools (RSD decoder, Hyperterminal, SNMP bro

wser).o Understand and follow the customer’s complex solutions (EcoStuXure Architec

ture).o Application and Environmental conditions eval

uationo Site Visits may be required. Using remote monitoring tools and advanced tec

hnics.o Be able to propose and configure all functions according to the customer appli

cationo Be available for inbound and outbound customer interaction received through all agreed channels (bFO case, e-mail, phone, chat, web interface. Etc... ) as part of the AHOD (All Hands On Deck) p

rocesso Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services Teams, and BU during case life cycle time until it is successfully resolved from a customer point of view. Communicate effectively, and collect all necessary information in case of escalation to the Expert or R&D team is necessary. Escalate on

time.
Interconnected Laboratory Man

agemento Maintain the work environment, laboratory equipment, and tools at the best level to be able to simulate, replicate and understand reported customer escalations. Answer fast and

trustedBe able to perform tests to reproduce customer behavior on demo cases using the available products in the lab

oratory· Operational

Supporto Communicate and share knowledge with other L2 Engineers as well as Primary S

upport.o Be able to collect information needed in case of escalation to Technical Exper

ts (L3)o Understand the source of the problem and evaluate its impact and the mitigation

actionso Manage fee-based advanced s

erviceso Understand and explain type test certificates and special quality

tests.o Maintain the right Expert knowledge according to the specialization

needed: UPS

SystemsOther Product Families – Energy Management, Industrial Automatio

n, etc.o Occasionally provide technical training to cu

stomers· Related Duties As A

ssignedo The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job inc

umbentsConsequently, job incumbents may be asked to perform other duties as r

equired

Who would be su

• ccessful?· Bachelor’s degree from an accredited college or university with major course work in Engineering, Information Technology or related field is required and p
• referred.· At least 3 years in Learning and Development or Training and at least basic knowledge and experience in Project Ma
• nagement.· Strong relationship management experience, with prior experience working collaboratively in a cross functio

nal team.Others (e.g. language skills, technical

skills):
o You have the strong urge to train and develop ot

her people
o You are ambitious, eager to learn, pragmatic and keen in probl

em-solving.
o You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and mak

e decisions.
o You have strong analytical skills and get energy of translating complexity into a clear vision and structure, always looking for ways to improve t

he status quo
o You focus on delivery through collaboration, ability to bring people together to work towards the

same purpose.
o You are easy to work with, excellent organization sensitivity skills, and have a drive to work in a customer care service-wide, internation

al environment.
o You have outstanding social and communication skills (ability to communicate clearly, effectively and consistently in different context

s and cultures).
o Skilled in communicating complex topics and solutions and open to i

1. deas from others.
   o Experienced to communicate by means of Microsoft Office 365 including Word, Excel, PowerPoin

t, Outlook, et al.

What’s in it for me?·

Global family leave· Comprehensive medical coverage for emp

loyee and dependents· Worldwide Empl

oyee Stock Ownership· Flexi

ble work arra

ngement· On

-

site gy

m …and more!
Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable an

d highly productive. €

28.9bn global revenue128,000+ employ

ees in 100+ countries45

% of revenue from IoT5% of revenu

e

devoted for R&D Our Company Story Video: https:/

/

youtu.be/dux6kG13QWM Let us learn ab

o

ut you! Apply today. You must submit an online application to be considered for any position with us. This position will be

posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected chara

cteristic or conduct.