Job Description

Technical Customer Service Representative - Itasca, IL

$50,000 - $60,000/Annually (Dependent on experience)

Full health benefits, vision, dental, 401k, and a hybrid schedule

We specialize in precision aviation parts and unmatched technical customer service. Whether you're managing a fleet, overseeing maintenance, or sourcing hard-to-find components, our expert team is here to support you—every step of the way.

We are seeking a knowledgeable and customer-focused Technical Customer Service Representative to join our team. In this role, you will serve as a key liaison between customers and our internal technical, sales, and logistics teams—ensuring fast, accurate, and professional support related to aircraft parts inquiries, orders, and technical documentation.

Key Responsibilities:

• Respond to customer inquiries regarding part specifications, availability, lead times, etc.
• Assist customers with the ordering process; enter orders accurately and efficiently
• Provide technical guidance on part identification, compatibility, and proper usage
• Collaborate with engineering, procurement, and logistics teams to ensure order accuracy and timely delivery
• Maintain detailed records of customer communications in CRM systems
  
  

Qualifications:

• 1+ years of experience in a customer service role in a similar industry
• Strong communication skills (verbal and written)
• Detail-oriented with excellent organizational and problem-solving abilities
• Microsoft Office proficiency