Engineering and Services Division

Irvine, CA

Full-time

What We Are Looking For

A candidate that can work closely with Navien's Technical Coordinator Team to gather and organize data and compile reports for management. Act as liaison between Irvine and Korea HQ.

Responsibilities:

• Effectively communicate with various Navien personnel's regarding product issues, changes, and new product development on assigned product(s)
• Routinely update and distribute new technical information to Technical Managers and team members
• Assist in quality control measures including return unit/parts testing and field reported issues on all Navien products, assist on Navien Mate products as needed
• Research new technological developments and regulation changes in the market to assist in product development
• Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
• Visit various residential and commercial sites with others to provide technical and translating support
• Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
• Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
• Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request
• Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
• Utilize SAP and other Navien proprietary software to gather data, support personnel, and update product information
  
  
  

Requirements:

• Must be able to understand, speak, and write Korean fluently
• Must be fluent in English with excellent verbal, written and interpersonal skills
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Effective collaboration and team player
• Organizational, time management and priority skills are a must
• Once a quarter, ability to travel domestically or to Canada for 2-3 days
  
  
  

Preferred Qualifications:

• Ability to translate technical documents from Korean to English
• Experience in SAP a plus
  
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: $28.00 - $31.00 DOE + eligibility for annual bonus

Benefits

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%, and dependent premium covered at 50%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 10.5 Paid Holidays per calendar year
• Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to a maximum of 5%
• Employee discounts on Navien products
• LinkedIn Learning License
• Lifestyle Spending Account: You choose-- gas, pet care, elder care, gym membership
  
  
  

About Navien, Inc.

Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and has established itself as the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. Navien has since grown into the HVAC market with their NPF Hydro-furnace and is now breaking into the water treatment market with scale prevention systems and whole-house filtration.

Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by our parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.

Navien Inc. is an Equal Opportunity Employer