Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Job Description: Technical Consultant

Position Overview: We are seeking a highly skilled and communicative Technical Consultant to join our team. The ideal candidate will possess a strong technical background and the ability to translate complex technical concepts into easily understandable training sessions for non-technical personnel. This role requires a dynamic individual who can effectively liaise between clients, vendors, and our product teams.

Key Responsibilities

• Client and Vendor Liaison: Act as the primary point of contact for interface implementation between clients, vendors, and internal product teams to ensure seamless communication and project execution.
• Training Delivery: Deliver comprehensive software training sessions to clients, ensuring that all users can effectively utilize our products.
• Technical Troubleshooting: Diagnose and resolve connection issues and other technical problems that may arise during the implementation and use of our software.
• Feedback Integration: Gather and analyze client feedback to advocate for product enhancements and process improvements.
  
  

Qualifications

• Technical Expertise: Strong background in software development, IT, or a related technical field.
• Communication Skills: Exceptional ability to convey technical information in a clear and concise manner to non-technical audiences.
• Problem-Solving: Proven experience in troubleshooting and resolving technical issues.
• Interpersonal Skills: Excellent interpersonal skills with the ability to build and maintain relationships with clients, vendors, and team members.
• Adaptability: Ability to adapt to changing client needs and project requirements.
  
  

Preferred Experience

• Previous experience in a technical consulting role.
• Familiarity with banking software and systems.
• Experience in conducting training sessions and creating training materials.
• Strong technical knowledge of Windows based application installation, configuration and troubleshooting, diagnosing network issues, and the ability to use GUI/web-portal based administrative tools.
• Previous technical experience installing and supporting core financial service provider software is a plus; examples include organizations such as Finastra, Jack Henry, Fiserv, Fidelity, Open Solutions, Data Center Inc, etc.
  
  

What We Offer

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Flexible working hours and remote work options.
  
  

If you are a technically proficient individual with a knack for clear communication and a passion for helping others succeed, we would love to hear from you!

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!