Key Responsibilities:

CRM (D365 CE) s Lead Management:

• Improve lead management processes and data consistency.
• Standardize and govern accounts, contacts, and lead data through Master Data Management (MDM).
• Configure system elements to enhance sales tracking and reporting.

Product Management s Integration:

• Optimize Ratelinx/TMS integration for accurate shipping workflows.
• Standardize Unit of Measure (UOM) and replenishment processes.
• Work closely with cross-functional teams to align CRM and supply chain needs.

System Integration s Optimization:

• Develop and manage D365 CE integrations with third-party
• Ensure seamless data flow between CRM, ERP, and other enterprise applications.

Required Skills s Experience:

• Minimum 5 Years Experience in D365
• Holding a Microsoft Certification for D365 professional
• Extensive expertise in D365 CE (Customer Engagement), including configuration, customization, and best practices.
• Experience in CRM-ERP integrations.
• Strong understanding of supply chain workflows, lead management, and sales processes.
• Experience with TMS (Transportation Management Systems), preferably Ratelinx.
• Knowledge of Unit of Measure (UOM) standardization and replenishment processes.
• Strong communication and collaboration skills to work across technical and business teams.
• Ability to drive process improvements, system optimization, and user adoption.

Preferred Qualifications:

->B.Tech/ BE/ MCA from reputed universities/ College

->Experience with Power Platform (Power Automate, Power BI, Power Apps).

->Background in supply chain management, logistics, or manufacturing. ->Familiarity with Azure, AWS, or other cloud integration tools.

->Experience in Dual Write integration- good to have

->Certifications in Microsoft Dynamics 365 or related technologies.