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• Please submit local candidates from New Jersey*
  
  

Need App Technical Specialist functioning as a Technical Business Analyst to work with Client to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. Must have workflow / config experience.

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with Client staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

• Currently, the NJClient is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool's use to automate many existing workflows. Most workflows are paper-based, and those that are not are managed via email.
  
  

Need:

• Meet with various parties involved in each process to document current activities.
• Assess and determine if these activities can be streamlined.
• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.
• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.
• ITIL/Service Management 2 years
• ServiceNOW, FootPrints, or other ITSM tools experience 2 years
• Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years
• Overall technical business analyst experience 7 years
• Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
• Experience in automating workflows in a Service Management application 2 years
• Strong technical problem-solving skills experience 2 years
• Experience communicating complex concepts to technical and non-technical stakeholders 2 years
• Knowledge of ServiceNOW to automate workflow management 1 year
• Process improvement experience 1 year
• Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year
• Experience identifying and establishing KPIs and reports 1 year
  
  

EDUCATION - Bachelor's Degree or equivalent certification

Required/Desired Skills

Skill Required /Desired Amount of Experience Exp You Have Overall technical business analyst experience Required 7 Years Workflow Configuration using ServiceNow Required 3 Years Experience in automating workflows in a Service Management application Required 3 Years Knowledge of ServiceNOW to automate workflow management Required 3 Years Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) Required 3 Years Strong technical problem-solving skills experience Required 3 Years ITIL/Service Management Desired 3 Years Experience communicating complex concepts to technical and non-technical stakeholders Required 3 Years Process improvement experience Desired 3 Years Ability to identify value-added steps and eliminate non-value-added steps in workflows Desired 3 Years Experience identifying and establishing KPIs and reports Desired 3 Years Bachelor's Degree Required 0