Job Title: Technical Business Analyst - ServiceNow

Location: Trenton, NJ (Hybrid)

Position Type: Contract

Note: This is a position requiring technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.

Job Description:

Need App Technical Specialist functioning as a Technical Business Analyst to work with DOL to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. Must have workflow / config experience.

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Responsibilities:

Meet with various parties involved in each process to document current activities.

Assess and determine if these activities can be streamlined.

Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.

Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Knowledge and Years of Experience

ITIL/Service Management – 2 years

ServiceNOW, FootPrints, or other ITSM tools experience – 2 years

Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment – 2 years

Required Skills and Years of Experience

Overall technical business analyst experience – 7 years

Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) – 2 years

Experience in automating workflows in a Service Management application – 2 years

Strong technical problem-solving skills experience – 2 years

Experience communicating complex concepts to technical and non-technical stakeholders – 2 years

Desired Skills:

Knowledge of ServiceNOW to automate workflow management – 1 year

Process improvement experience – 1 year

Ability to identify value-added steps and eliminate non-value-added steps in workflows – 1 year

Experience identifying and establishing KPIs and reports – 1 year

EDUCATION - Bachelor’s Degree or equivalent certification

If you believe you are qualified for this position and are currently in the job market or interested in making a change, please email me the resume along with contact details at [email protected]