Technical Application Manager – Freelance

For an insurance client, we are looking for a Technical Application Manager to support daily operations across business-critical applications. You will act as a key liaison between internal teams and external suppliers, ensuring timely ticket follow-up, hands-on problem-solving, and proper documentation of solutions and processes.

This is a hybrid role requiring 3 days on-site, focused on operational support, coordination, and minor technical changes.

Strong experience with Microsoft 365, SharePoint, Teams, and ticketing systems is required. A background in troubleshooting and a proactive mindset are essential.

Responsibilities:

• Monitor and follow up on support tickets via ticketing system, email, or phone.
• Collaborate with internal teams and suppliers to resolve incidents and service requests.
• Coordinate planning of changes with suppliers; test changes when applicable.
• Document solutions, incidents, and related procedures.
• Communicate clearly with both technical and non-technical stakeholders.

Profile:

• 5+ years of experience in IT operations, application support, or a similar role.
• Hands-on experience with SharePoint and Microsoft Teams administration.
• Strong working knowledge of Active Directory, Microsoft 365.
• Familiar with Jira and Confluence.
• Experience with PowerShell scripting is a plus.
• Affinity with Azure and API integrations is an advantage.
• Fluent in Dutch and English; French is a plus.

Additional Details:

SENIORITY: Senior

START DATE: April 2025

DURATION: 3 months (extension probably)

CONTRACT: Freelance

LOCATION: Brussels (3 days/week on-site)

HOURS PER WEEK: 40

LANGUAGES: Dutch (required), English (required), French (optional)