💼Position: Technical Account Manager

💵Salary: $75,000 - $90,000

🌍Location: Providence, RI (Hybrid)

Are you an IT infrastructure expert in a client-facing role?

Do you have a strong technical aptitude with ability to think strategically and creatively?

Do you want to work in a tight-knit and collaborative company manging technical accounts?

We are seeking an experienced Technical Account Manager with a background in managing client portfolios with a managed service provider. You will be joining a vibrant and supportive work environment where the growth and development of your technical skills are highly valued, in a reputable MSP that is well-regarded for their collaborative culture.

What will the role look like?

⭐ You’ll manage multiple clients, maintaining a comprehensive understanding of their technical environments and ensuring their documentation is up-to-date.

⭐ You’ll work collaboratively in a tight-knit environment to implement creative IT solutions to user issues.

⭐ You’ll deliver IT reviews in conjunction with the vCIO and subsequently coordinate the engineering and support teams to ensure successful project delivery.

What do you need?

• Deep understanding of IT infrastructure, including networking, servers, storage, and security.
• Proficiency in IT standards and best practices (e.g., NIST, ITIL, ISO frameworks) and familiarity with MSP tools such as RMM software and Professional Services Automation.
• Excellent verbal and written communication, analytical, and problem-solving skills to clearly coordinate between vCIOs, service desks, project teams, and client accounts.

What’s in it for you?

• The opportunity to see the direct impact of your work on clients' IT systems.
• The chance to join a tight-knit and collaborative team that values investment in its employees’ learning and development.

Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.

[email protected]

+1 617 371 8945