Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.

Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.

Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.

Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities

Account planning and accurate account revenue forecasting skills.

Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.

Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs Skills:- Tech Support, Customer Relationship Management (CRM) and Customer Success