This Job Involves

Key Responsibilities Expectations

1 ServiceNow development Responsible for delivering complex technical solutions within the ServiceNow

environment, ensuring the resulting outcomes meet the needs of the business.

2 ServiceNow platform support Undertake operational activity including the resolution of platform related

incidents, version upgrades, required housekeeping and pro-active maintenance.

3 Peer checking Perform peer checking of colleague’s deliverables ensuring outcomes follow

best-practice and meet expected standards.

4 Stakeholder engagement Engage with internal stakeholders to understand requirements, define

solutions,

and agree the definition of done.

5 Team planning and review Participate within team DevOps ceremonies (sprint planning, show and tell,

sprint review etc) providing valued input.

Essential Experience

1 Demonstrable experience of developing upon the ServiceNow platform (specifically the core

ITSM and ITOM modules) with a track record of designing and delivering technical solutions.

2 Familiarity with the integration of external platforms / data into ServiceNow ensuring best

practice is used.

3 Previous experience working in at least one of the following programming languages: Java,

JavaScript, and Python.

4 Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual

Agent modules.

5 Experience utilizing the ServiceNow Catalog Builder and Flow Designer components.

6 Experience of working within a DevOps environment and the related processes and controls.

7 Be a confident communicator with proven ability to engage technical and non-technical

stakeholders, as necessary.

Mandatory Skills: Servicenow-Development.