Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Join our team in Cape Town as a Team Manager and lead a high-performing group of Customer Service Advisors in a fast-paced contact centre environment. This on-site role is perfect for a people-centric leader who thrives on motivating teams, driving performance, and delivering exceptional service. You'll be responsible for daily team management, coaching, handling escalations, and ensuring service targets are consistently met or exceeded. If you’re passionate about team success and want to grow your leadership career in a global BPO, this role is for you.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 15 days upon commencement, 17 days after 2 years, and 20 days after 5 years.
• Annual leave entitlement: 17 days upon commencement, 20days after 2 years
• Medical and Retirement Allowance (Company Contribution)
• Life and Disability Cover (Company Contribution)
  
  

What We Are Looking For

• Have you led a team in a contact centre or fast-paced service environment?
• Are you confident in coaching, motivating, and developing team members?
• Do you have strong interpersonal skills and the ability to manage performance effectively?
• Can you handle customer escalations while maintaining high service standards?
• Are you confident working with reporting tools like Excel and delivering on SLAs?
  
  

If you're a results-driven leader who thrives on bringing out the best in others and loves creating a supportive, high-achieving work culture—this is your chance to shine.

Requirements

• Demonstrated experience in a team management role within a contact center environment.
• Strong leadership and motivational skills with proven coaching and performance management experience.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills with the ability to build relationships with clients and stakeholders.
• Proficiency in IT skills, for CRM systems and MS Office.
  
  

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.