Who we are…

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture...

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

Some of our benefits include:

• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day, as well as Connecting People Leave (up to 2 weeks working from anywhere)
• Inhouse Learning and Development initiatives including Career Pathway Programs
• ELMO Social and Diversity clubs
• Wellbeing initiatives
• Mental Health / EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

• Obsess over customers - Everything we do is designed to positively impact our customers
• Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
• Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
• Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change.

About the Opportunity...

🚀 Lead and Empower a High-Performing Digital Account Management Team at ELMO! 🚀

Are you a dynamic and experienced leader ready to shape the success of our Digital (LMM/SMB) customer segment? ELMO Software is seeking a driven Team Leader – Digital Segment Account Manager to join our talented Account Management team in either Sydney or Melbourne!

In this pivotal role, you will lead a team of passionate Account Managers, driving exceptional customer retention, expansion, and overall satisfaction. Your expertise in team leadership, strategic execution, and customer relationship management will be key to ensuring operational excellence and achieving ambitious renewal and upsell targets. You will be instrumental in fostering a high-performing team culture that embodies ELMO’s values.

Key Responsibilities:

• Lead and coach a team of junior Account Managers for exceptional support.
• Execute data-driven digital account management strategy.
• Implement effective onboarding programs and playbooks.
• Monitor performance metrics and KPIs using dashboards.
• Utilize Totango to identify at-risk customers and engage proactively.
• Ensure consistent and accurate Salesforce usage across the team.
• Streamline efficiency via automated workflows.
• Apply customer segmentation frameworks for resource allocation.

What You'll Achieve:

• Lead a high-performing, data-driven account management team.
• Drive improvements in retention, adoption, and satisfaction.
• Foster growth through effective coaching and mentorship.
• Optimize team execution of digital and human touchpoints.
• Maintain high-quality customer data across systems.
• Drive increased customer value realization.

Qualifications & Experience:

• 5+ years in account management, digital stream, or related SaaS.
• 2+ years in team leadership or coaching.
• Strong experience in LMM/SMB SaaS customer segments.
• Proven ability to drive commercial outcomes and satisfaction.
• Proficient in CRM (e.g., Salesforce), SaaS metrics, and digital engagement.

Skills & Attributes:

• Inspirational leadership with a focus on coaching.
• Strong commercial acumen and results orientation.
• Exceptional communication and stakeholder management.
• Analytical mindset focused on operational efficiency.
• Strong alignment with ELMO’s core values.

👉 Ready to lead a dynamic team and make a real impact? Apply now to join the ELMO family!

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices.