Job Summary:

We are seeking a highly skilled and experienced Team Leader to oversee our Manufacturing IT Service Management and Application Management Services (AMS) portfolio. The ideal candidate will have a strong background in managing manufacturing applications, extensive experience in IT service management, and a proven track record in project management, particularly in rolling out upgraded versions of Manufacturing Execution Systems (MES) across global factory plants.

Key Responsibilities:

• Leadership and Team Management:

o Lead and mentor a team of IT professionals, ensuring high performance and continuous development.

o Foster a collaborative and innovative team environment.

• IT Service Management:

o Oversee the IT service management processes, ensuring alignment with industry best practices (e.g., ITIL).

o Manage incident, problem, and change management processes for manufacturing applications.

• Application Management Services (AMS):

o Ensure the effective maintenance and support of manufacturing applications.

o Coordinate with cross-functional teams to resolve application issues and implement enhancements.

• Project Management:

o Lead the rollout of upgraded MES versions across global factory plants.

o Develop and manage project plans, timelines, and budgets.

o Ensure successful project delivery within scope, time, and cost constraints.

• Stakeholder Management:

o Act as the primary point of contact for stakeholders, ensuring clear communication and alignment of objectives.

o Conduct regular status meetings and provide updates to senior management.

• Continuous Improvement:

o Identify opportunities for process improvements and implement best practices.

o Stay updated with the latest industry trends and technologies in manufacturing IT.

Qualifications:

• Education:

o Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Master’s degree is a plus.

Experience:

o Minimum of 6 years of experience in managing manufacturing applications and IT service management.

o Proven experience in project management, particularly in rolling out MES upgrades globally.

• Skills:

o Strong leadership and team management skills.

o Excellent project management skills, with a track record of successful project delivery.

o In-depth knowledge of IT service management frameworks (e.g., ITIL).

o Strong problem-solving and analytical skills.

o Excellent communication and interpersonal skills.

• Certifications:

o Project Management Professional (PMP) or equivalent certification is preferred.

o ITIL certification is a plus.