KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ about 500 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

Your Responsibilities

• Responsible for the line management of the team members, including and not limited to onboarding process into the team, performance appraisals, development and improvement plans, salary review process, administrative approvals, training planning, knowledge growth and continuous improvement within the department, in close collaboration with the responsible People & Culture Business Partner.
• Act as a role model, consistently demonstrating and embodying the desired company values, behaviors, and work standards to inspire and motivate.
• Provide mentorship and coaching to the team members in terms of professional and technical development and serve as an escalation point in challenging situations.
• Understand the scope of client engagement with a strong commitment to delivering exceptional product and service and guide the team towards achieving customer satisfaction.
• Achieve and sustain high levels of individual and team performance.
• Facilitate improvement in professional and soft competencies of team members and foster a sense of empowerment and autonomy, while providing guidance, support, and accountability.
• Lead constructive discussions and solve controversial issues with key stakeholders in the client organization. Effectively identify, address, and resolve potential and existing conflicts as a third party (between team members or between different teams) or as a participant in the conflict situation.
• Work with the Business Development team to analyze project demands, prioritize and plan appropriate subject matter experts to be assigned
• Build a collaborative and effective team environment while resolving any conflicts involving team members.
• Encourage open communication in the team.
• Inspire team members and motivate them to reach individual and team goals.
• Supervise projects, serving as escalation point to clients and organization.
• Participate in projects when needed and depending on the current challenges and priorities in front of the team and the company.
• Make presentations to customer, client audiences and professional peers.
  
  

What You Bring In

• At least 5 years of experience in а DevOps Engineering role.
• Proficiency in CI/CD automation setup with Microsoft Azure, Azure DevOps, PowerShell.
• Proven people leadership skills and potential to grow in the area.
• Experience with Agile development methodologies (Scrum / Kanban).
• А strong focus on improving operational efficiency, streamlining support processes, and implementing best practices.
• Ability to communicate effectively with senior leadership, business stakeholders, and technical teams.
• A highly customer-oriented approach, with the ability to proactively manage relationships with key stakeholders.
• Bachelor’s degree in Computer Science or similar educational background.
• Fluent English language.
• Great analytic, communication and presentation skills.
• Self-motivated, highly organized, and enthusiastic person, with the ability to share knowledge and present ideas clearly.
• Ability to travel on business trips.
  
  

Additional Advantages

• Proficiency in German language (spoken and written) is considered a big advantage.
• Knowledge/experience with Kubernetes and Helm.
• Knowledge of ITIL best practices and incident, problem, and change management frameworks.
  
  

What We Offer

• The chance to work in a top talent team
• Attractive remuneration
• Obtain knowledge in cutting-edge technologies
• Gain experience in an international and multicultural organization
• Work on challenging projects
• Modern office environment
• Additional health insurance
• Life insurance
• 50+ benefits and services to choose from
• Hybrid working policy