Introduction

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Role And Responsibilities

• Prepare monthly cash collection forecast
• Work with client in setting monthly collection targets
• Define prioritization tactics of the team
• Monitor daily performance of the team against target
• Represent the team in client or interlock meetings
• Manage stakeholders’ requirements or expectations
• Assist the Operations Manager in ensuring:
• Continuous improvement plans are in place
• Compliance with SLA’s and Key Measurement targets
• Business controls are in place
• BCP readiness
• Seat Utilization target is met
• Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business
  
  

Controls, ASODs, DTPs, etc.

• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end.
• Review and approve Desktop procedure (DTP)
  
  

Back-up resource for the OTC Collections and Cash App Practitioners

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity
  
  

Preferred Technical And Professional Experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.