**Location:** Woodland Hills, CA 91367 (On-site) **Pay Range:** $24.00 - $31.00 per hour **Job Type:** Full-time **Schedule:** Monday to Friday, 8-hour shift **Benefits:** Dental, Health, and Vision /401k **About the Role:** We are seeking a detail-oriented and proactive Case Manager to serve as the central point of contact for our valued tax resolution clients. Working closely with our expert Tax Professionals, you will play a crucial role in ensuring clients are well-informed, their documentation is current, and they remain compliant with tax regulations. Your primary function will be to gather and analyze essential client information, acting as a vital liaison to empower our Tax Professionals in determining the most effective resolution strategies. This role is similar to that of a paralegal, focusing on document collection, case analysis, and clear communication to facilitate optimal client outcomes. **What You'll Do:** + Act as the primary liaison for clients, providing exceptional customer service, regular updates, and clear communication throughout the tax resolution process. + Collect, review, and ensure the quality of essential client documents and financial information. + Conduct thorough analyses of client accounts to support Tax Professionals in developing strategic service directions. + Effectively manage a substantial client caseload, diligently monitoring deadlines, client requirements, and ongoing compliance. + Collaborate with Tax Professionals on case strategy and ensure all necessary criteria are met for successful resolution. **What You'll Bring:** + Associate degree required; Bachelor's Degree is a plus. + Minimum of 2 years of experience in customer service, legal administration, or financial administration. + At least 2 years of proficiency with Microsoft Office Suite. + Minimum of 2 years of experience utilizing CRM software. + A minimum of 3 years of experience in financial analysis. + Tax Resolution experience is highly preferred (candidates may be assessed on this). + Exceptional organizational skills with a keen eye for detail. + Strong written and verbal communication skills. + Ability to commute to our Woodland Hills, CA 91367 office is mandatory. + Willingness to relocate to Woodland Hills, CA 91367 before the start date is required. **Pay Details:** $24.00 to $31.00 per hour Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance