Job Description:

About The Role

As a Talent Operations Specialist, you’ll help drive operational excellence across our high-volume Managed Services hiring programs. You’ll support recruiting coordination, offer and onboarding workflows, data integrity in Workday, and key hiring metrics to ensure a seamless experience for candidates, recruiters, and hiring managers.

This role blends tactical execution with process ownership - supporting both day-to-day TA operations and strategic process improvements that drive scale, compliance, and efficiency.

Key Responsibilities:

Candidate Experience & Interview Support

• Ensure a seamless candidate experience through clear, timely and accurate updates.
• Assist team with reviewing candidate resumes, sourcing and screening applicants when needed.
• Schedule interviews between candidates, recruiters, and hiring managers across time zones as needed.
• Manage interview logistics, confirmations, and candidate communication.
  
  
  

Offer & Pre-Hire Coordination

• Draft and send offer letters, ensuring accuracy, version control, and compliance.
• Track offer lifecycle data (extended, accepted, declined, withdrawn, rescinded).
• Initiate background check, drug screen and pre-hire communication.
• Track “Did Not Start” outcomes for improved reporting and audit accuracy.
• Partner with HR to support new hire onboarding coordination.
• Support contractor onboarding/offboarding.
  
  
  

ATS & System Mangement

• Open and close requisitions, manage status changes, and support approvals.
• Review and post job descriptions to the ATS, external sites, and job boards.
• Manage employee referral intake and payout tracking.
• Support system enhancement testing, documentation, and scheduling tool integrations.
  
  
  

Reporting & Analytics

• Generate recruiting metrics such as time-to-fill, offer conversion, offer acceptance rates, and diversity hiring data.
• Own internal dashboards and reporting cadences for TA leadership.
• Conduct pre-hire and post-hire surveys with candidates and hiring managers to gather feedback on the recruiting and onboarding experience.
• Support the development and tracking of Talent Acquisition Net Promoter Score (TA-NPS) metrics.
• Analyze and translate data into actionable insights, identify trends, strengths, and opportunities for improvement.
• Partner with recruiters and TA leadership to implement feedback-driven initiatives that enhance the candidate and hiring manager experience.
• Foster strong, collaborative relationships with hiring managers, recruiters, and new hires to strengthen the Talent Acquisition brand internally.
  
  
  

Process Optimization

• Identify and recommend on-going improvements in scheduling, onboarding, and candidate engagement workflows.
• Maintain updated SOPs and assist with TA tool enhancements, including scheduling platform integrations.
• Partner with systems/IT for Workday or vendor enhancements and adoption initiatives.
  
  
  

Collaboration & Cross-Functional Support

• Partner with recruiters, hiring managers, HR, and IT to streamline processes.
• Lead or support ad-hoc TA operations projects such as vendor coordination, compliance initiatives, and scaling efforts for high-volume hiring.
• Support both Managed Services and Non-Managed Services hiring teams based on need.
• Perform other duties as assigned.
  
  
  

Qualifications

• 2+ years of experience in Talent Acquisition, TA Ops, or HR systems support (Workday strongly preferred).
• Demonstrated experience in high-volume or fast-paced hiring environments.
• Proficient in Excel and able to manage dashboards, reporting, tracking, audits, and data analysis.
• Highly organized, strong attention to detail and able to manage competing priorities to meet deadlines.
• Exceptional verbal and written communication skills.
• Demonstrates agility, sound judgment, and a proactive, solutions-focused mindset.
• Bachelor's degree in human resources, Business Administration, or a related field.
• Strong interpersonal skills with the ability to build relationships with employees at all levels of the organization.
• Maintains confidentiality and exercises discretion in handling sensitive information.
• Knowledge of employment laws and regulations related to onboarding and hiring processes is a plus.
• Demonstrates a strong entrepreneurial spirit, thrives in collaborative environments, communicates ideas effectively, adapts seamlessly to change, influences stakeholders, and proactively identifies opportunities for improvement.
  
  
  

Preferred Qualifications

• Experience in high-volume or consulting hiring environments.
• Background in recruiting coordination or operations.
• Experience with Workday ATS.
  
  
  

Normal Working Hours and Conditions

Core business hours are generally 8:00 am - 5:00 pm. However, this position may require work to be performed outside of the core business hours based on Company operations across different time zones.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in office setting; to stand or sit for prolonged periods of time; to work at a computer for a minimum of eight hours; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and mouse; to travel to other office locations and to communicate with others.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.