Position Summary:

The Talent Development Specialist is responsible for designing, implementing, and managing comprehensive learning programs, including onboarding, career pathways, and leadership development. This role involves conducting training needs assessments, creating and delivering training programs, and evaluating their effectiveness to ensure alignment with organizational goals. The Talent Development Specialist will collaborate with various departments to identify development opportunities, support succession planning, and promote a culture of continuous learning and professional growth.

Labor Credit Union aims to be bold and innovative, convenient, inclusive, and exhibit a culture of leadership and financial stability. The Talent Development Specialist will leverage these values to enhance the skills, performance, and career growth of employees.

Primary Duties & Responsibilities:

• Develop, implement, and facilitate comprehensive learning programs, including onboarding, career pathways, and leadership development, by designing curriculum and materials that employ various instructional methods.
• Conduct needs analysis to tailor training programs, workshops, and e-learning courses to employee needs and organizational goals.
• Performs review of call recordings as well as staff interactions with members to identify knowledge gaps and training opportunities. Provides feedback to the employee’s managers and assists with ongoing training to improve service delivery as needed. Makes recommendations pertaining to procedures to support continual improvement in our service delivery.
• Define learning objectives and content requirements based on needs analysis.
• Assess, design, deliver, and facilitate onboarding programs and career progression curriculum, including leadership development. Determines employee aptitude for success during initial onboarding training and makes recommendations to department manager for continuation of employment for the trainee based on performance during training.
• Collaborate with department managers to identify training needs and available resources.
• Facilitate training sessions, workshops, and seminars for employees at all levels.
• Administer and manage the Learning Management System (LMS) and other training tools.
• Conducts annual compliance training and modifies programs as needed.
• Conduct training needs assessments to identify skill gaps and development opportunities and analyze feedback to refine training programs.
• Manages and oversees the development and implementation of procedures, and trains employees.
• Collaborate on curriculum development and design materials for the Emerging Leaders Development Program.
• Maintain accurate and accessible training records.
• Perform other job-related duties as assigned.
  
  
  

Position Requirements:

• Bachelor’s degree in human resources, Organizational Development, Education, or a related field.
• 3 years or more of experience in talent development, training, or a related role.
• Preferred: Background in the financial services or banking industry and a strong orientation toward sales and member engagement.
• In-depth knowledge of training methodologies and adult learning principles.
• Strong presentation, facilitation, and communication skills, both verbal and written.
• Proficiency in using Learning Management Systems (LMS) and other training software/tools.
• Ability to work collaboratively with diverse teams and stakeholders.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and proficiency in Microsoft Office products, including PowerPoint, Word, Excel, and Outlook, are required.
• Certification in training or talent development (e.g., CPTD, SHRM-CP/SCP) is strongly preferred.
• This is a hybrid role. The employee must have a secure, high-speed internet connection and a quiet, dedicated workspace at home. This position will require on-site presence as needed to conduct training sessions and support the onboarding of new hires.