Russell Tobin & Associates is currently seeking a Tactical Operations Performance Manager to work for one of our top global tech clients! This role is focused on overseeing daily operations, identifying, and addressing immediate operational needs, and ensuring smooth transitions between shifts to maintain continuous market performance globally across the operation.

Pay: $65-$77/hr. depending on experience

Location: Washington, DC (Hybrid)

Schedule: Weds-Sat 6p-4:30a

Overall Responsibilities:

• Actively oversee daily autonomous vehicle operations across all markets during assigned shifts. Ensure real-time support for local market teams and adherence to established procedures, prioritizing safety, efficiency, and seamless operation 24/7.
• Monitor live operational data to detect and respond to immediate issues impacting AV performance. Serve as the primary escalation point, collaborating with local teams and escalating unresolved problems to global operations for timely intervention.
• Ensure smooth transitions between shifts by conducting thorough shift handovers, documenting incidents, and maintaining an accurate log of shift activities and outstanding issues to ensure continuity across 24/7 operations.
• Collaborate with local teams to troubleshoot and resolve immediate operational challenges. Engage with global engineering and operations teams as necessary to address complex issues and ensure feedback loops are maintained.
• Regularly update key stakeholders on shift activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other shifts for effective coordination and rapid response.
• Actively monitor and enforce safety standards and performance benchmarks within each shift. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets.
• Contribute shift-level insights to drive continuous improvement in daily operations.
• Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency.

Mandatory Skills/Qualifications:

• Strong influential leadership skills, including the ability to motivate & guide vendors / partners, develop and execute strategies, and drive performance improvement
• Ability to handle stress well and make quick decisions while adapting to shifting demands, changing circumstances, and unplanned challenges
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to a variety of stakeholders, such as executives, partners, and customers
• Education: 4 year degree in Operations or Business Administration preferred
• 5+ years of experience in real-time decision making environments like law enforcement, military, aviation, logistics, or other 24/7 operations environments
• Skills or processes candidates must have to be considered for the role - prior operational experience in real-time operations environments that require multiple decisions per hour
• Specific Tools or Applications experience Google Workspace (Docs / Sheets / Gmail) required
• Vendor management
• Understanding of fleet operations
• Ability to learn how to use complex internal tools
• Adherence to process (and process creation if there are process gaps)

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.