Description: H&W Solutions is a brand projection company. Our solutions include but are not limited to, traditional print and digital media, promotional items, and apparel solutions. The Systems Training & Development Coordinator will play a critical role in leveraging, implementing and troubleshooting our current Dynamics 365 Business Central ERP solution. They will perform a variety of responsibilities including install, design, build, test, and deploy solutions to fulfill the changing needs of our organization. Their work will span across multiple business applications/processes and points of integration. This position will play a lead role in improving the core business processes and systems. You will be working closely with users to provide support and training, gather business requirements, and continuously improve the system's functionality. Essential Duties and Responsibilities: The following is a summary of the essential functions for this job. Other duties may be performed, which are not listed below. Specific activities may change from time to time. 1. Work with internal departments in defining test plans and test scripts to be used in user testing 2. Troubleshooting user issues within Business Central 3. Monitor and repair issues to keep critical operations running 4. Development reports and enhancement requests 5. Perform fit-gap analysis and create functional specifications for Business Central configuration and enhancements 6. Knowledgeable in product lifecycle; management, procurement, production, distribution, sales order fulfillment and finance 7. Acts as owners and stewards of operational issues, incidents, problems, and requests for facilities. 8. Implement the production floor process that includes Business Central (PrintVis Application) 9. Support Production Planning/Scheduling: o Define the process that includes PrintVis in Planning/Scheduling o Write down the process o Test it with a small group of Power Users o Train the support role and the Power Users on the process 10. Support warehouse implementations: o Working with the warehouse teams to complete labeling, barcoding, etc. in preparation for system implementation 11. System administrator: o QA areas of the system to ensure it’s being utilized properly o Follow up when issues are identified 12. Jet Reports/Reporting expert 13. Open issue full resolution working with Wye Print: tickets, support, issue log 14. Assist with onboarding of new employees to Business Central 15. Additional training session lead/support 16. NAV Server and MS SQL Server administration Requirements: Required Skills and Competencies: 3 years experience in Business Central or Dynamics NAV 1 year of Project Management experience Must exhibit a high level of Customer Service Ability to talk to people with grace and assist with change management Dependable; remains productive without direct supervision Technically inclined Exceptional problem-solving skills, critical thinker Able to handle multiple priorities at one time Advanced knowledge of Microsoft Excel and other Microsoft applications Flexible and willing to accept a change in priorities as necessary Ability to adapt to a system and train others Ability to identify gaps in a process to be able to make suggestions for improvement Handles sensitive issues with full confidentiality Great written, verbal, presentation, and communication skills Ability to function well, with limited supervision and direction. Must maintain solid attention to detail, with the ability to follow through on commitments. H&W Solutions supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals based on race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. H&W is a Drug Free Workplace with a Zero Tolerance Substance Abuse Policy and participates in the Georgia Drug Free Workplace Program.