About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About ePremium Insurance As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company. Job Description ePremium is currently in search of a highly motivated System Support Analyst with exceptional communication and collaboration skills to join our energetic team. The ideal candidate will possess a strong background in organizational skills while being detail oriented to assist in day-to-day IT operational responsibilities. What You'll Do (Functions & Responsibilities) The System Support Analyst will take on various responsibilities while assisting technical support projects. The primary duties and tasks for this role include: * Issue Triage: Evaluate system issues and assist the IT team in understanding and prioritizing them effectively. * Business System Support: Coordinate and lead meetings with business system partners to provide support for relevant systems. * Release Implementation and Testing: Assist in the implementation and testing of various system releases. * Workflow Oversight: Supervise daily operating IT systems workflows. * Email Monitoring and Task Management: Monitor IT support emails, incoming new feature request forms and manage Jira task assignments. * End-User Training Documentation: Working with corporate trainer to assist creating end-user documentation. * Documentation Maintenance: Responsible for documentation and maintenance of internal guides. * Process Standardization: Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes. Qualifications What We're Looking For (Minimum qualifications) * Ability to multi-task and work in a fast-paced environment * Strong attention to detail and organization skills * Strong professionalism * Ability to adapt to changing software and support parameters frequently * Ability to work individually and as a member of a team * Strong written and verbal communication skills * Strong computer and clerical skills * Experience with Microsoft Office a must * Experience with Jira preferred Education Requirements * Associates degree in Information Technology, Computer Science, Business, or equivalent relevant experience. Type * Full Time, Salaried, Exempt Location * Plano TX (Hybrid) Benefits Include * Competitive Pay * Health Insurance: Medical, Dental, Vision and Prescription Plans * Health Savings Accounts * Flexible Spending Account * Dependent Flexible Spending Account * Critical Illness * Accident * Retirement Savings Plan (401K) with discretionary company match * Short- and Long-Term Disability * Company Paid $25,000.00 life insurance * Supplemental Life and AD&D Insurance * Employee Assistance Program * Paid Holidays * Paid Vacation * Paid Volunteer Time * Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires