Job Title: Systems Performance Programme Manager

Unit: Performance and Standards Unit

Role reports to: Head of Policy Quality

Supervision: The incumbent supervises the staff of the System Performance Programme

Location: Bonn, Germany (Hybrid; Relocation Assistance Provided)

Scope of the Position

To manage the development and maintenance of robust processes to produce our client’s requirements, including development of rules for international standard-setting and overseeing their consistent implementation across PSU; managing quality checks of documents prior to publication to ensure their editorial quality and implementation of new technologies. It includes conceptualizing, overseeing and/or conducting consultative engagement processes to ensure stakeholders have sufficient opportunities to provide inputs and relevant process leads can utilize these inputs in the most effective way.

Roles and Responsibilities

• Lead the System Performance Team, including staff supervision.
• Drive, coach, nurture, and inspire the Team to achieve a high sense of belonging, trust and fulfilment, as well as enable team members to deliver a high level of performance.
• Exercise the above leadership in the spirit of the organization’s Leadership Principles.
• Regularly conduct required performance evaluations, including quarterly evaluations.
• Establish and implement effective and outcome-oriented work plans based on considerate annual budgets and in line with organizational strategies and priorities.
• Exercise high-quality project management in the Programme.
• Ensure timely and quality delivery of all projects in the responsibility of the Programme within the planned budget.
• Establish and implement effective and outcome-oriented work plans based on considerate annual budgets and in line with organizational strategies and priorities.
• Coordinate activities pertaining to the Programme closely with other PSU Programmes as well as in consideration of their relevance for and the needs of other units.
• Develop and implement an overall quality assurance framework for document and data management, as well as for reporting on overall system performance, including cross-team process flows and quality oversight (process and editorial quality of normative requirements).
• Develop and implement a streamlining roadmap guiding the simplification, outcome orientation, and risk orientation of the organization’s normative framework.
• Develop and implement a digitization roadmap guiding the transformation of normative documents to digital assets to facilitate the accessibility for system users and stakeholders as well as efficient data collection and analysis.
• Develop and implement adequate stakeholder engagement with the normative framework, including streamlined consultation timelines and innovative engagement methods, in collaboration with the Policy Innovation and Engagement unit.
• Perform additional project work and additional tasks as assigned for special business needs and agreed upon with the formal supervisor.
• Adhere to PSU operational procedures, e.g. conformance with the internal PSU accreditation program for normative knowledge, agile work planning, reporting on office presence, etc.
• Present the organization’s work in various fora, as applicable.
• Participate in internal competence and accreditation program.

Cooperation with

• All programmes within PSU
• All organizational units of organization
• Network Partners
• External service providers
• Stakeholders relevant to the activities of the Programme

Requirements

• Education and Training: Master’s or bachelor’s degree.

Working Experience, Style and Skills:

• At least 5 years of professional experience in one or more of the following areas: Project management, quality management, supply chain management, Forest management, standard-setting, certification.
• Experience in the following areas is a very strong asset: multi-stakeholder standards development processes, Corporate environmental responsibility programs.
• Proven experience in successful management of projects.
• Documented experience with documentation review and proven records of document management.
• Strong review and document evaluation skills: ability to understand complex contents and assess its relevance and applicability in a given context using standardized approaches.
• Excellent time management skills: ability to perform well while handling several functions simultaneously.
• Very strong analytical and problem-solving skills.
• A very strong sense for diligence and accuracy.
• Service and solution-oriented attitude to work.
• Proactiveness and high level of engagement.
• Administration skills.

Leadership:

• Demonstrated strategic abilities.
• At least 5 years of experience in a people leadership position.

Computer Skills – very good skills in the use of/experience with:

• Standard software packages (MS Office 365; excellence in MS Word)
• Ability to quickly derive insights from data and reports, as well as guide data analytics relevant for the program performance

Communication and relationship management skills:

• Exemplary verbal and written conduct and communication skills.
• Skills to lead a conversation and the ability to arrive at timely conclusions.
• Strong presentation skills.
• Conflict management skills.
• Assertiveness.
• Fluency in English (spoken and written).
• Fluency in Spanish (spoken and written) is a plus.
• Fluency in French (spoken and written) is a plus.
• Ability to explain complex topics to a layman’s audience.
• Ability to establish and maintain positive interpersonal relations.