Job Summary

Deploys, maintains and administers complex server hardware and operating systems and application software. Monitors system performance and capacity and tracks performance trends. Provides second and third tier technical support to end user departments. Troubleshoots, and works with external vendors, as necessary, to resolve complex system issues. Consults with departments to understand network needs and service requirements and to implement the appropriate integrated network services.

Distinguishing Characteristics:

This is the third in a series of three systems-related job classifications within the Information Technology job family. Deploys, maintains and administers server hardware and operating systems and application software. Provides second and third tier technical support to end user departments and consults with departments to understand complex network needs and service requirements and implement the appropriate integrated network services. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties And Responsibilities

• Manages a team of technical staff providing countywide help desk customer support services. Coordinates activities of the team and trains new team members.
• Provides supervisory leadership in planning, organizing, implementing and evaluating customer support services in accordance with Federal, State and Local laws, policies, procedures, guidelines and enterprise goals and objectives.
• Manages staff, including performing or collaborating with higher management in the hiring, training, performance evaluation, disciplinary actions and dismissal of staff.
• Seeks and creates opportunities for improved performance, learning and development of staff and identifies and addresses problems or conflicts
• Assists senior management in developing strategic plans to accomplish goals and objectives and improve effectiveness and efficiency of services.
• Develops, configures and maintains servers with complex network operating systems and application software. Schedules software installations and upgrades.
• Troubleshoots and resolves advanced, complex system access and connectivity problems through the use of advanced system utilities.
• Performs other job-related duties as assigned.
  
  

Minimum Requirements

Education and Experience:

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND five (5) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Preferred:

Microsoft Certified Systems Engineer (MCSE).

Certified Novell Engineer (CNE).

Novell Certified Linux Engineer (NCLE).

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Network Operating Systems.
• Systems integration and multiple network protocols, such as TCP/IP, IPX/SPX, DHCP, DNS, SNMP.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
  
  

Skill in:

• Problem-solving and decision-making.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.
  
  

Ability to:

• Design, install, manage and monitor complex systems, operating system software and applications.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Demonstrate strong customer services skills.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.
  
  

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Schedule will vary. Works some holidays, Works some weekends

Location: 2515 South Congress Ave. Austin, TX 78704

Department: Juvenile Probation

Criminal background check, Driving, Education, and Employment verification required.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.