• 12 months contract
  
  

The Opportunity

• Provide expertise and guidance on the potential use of all M365 applications.
• Support customer for M365 related applications including Exchange Online, MS Teams,OneDrive, Defender, Intune/Autopilot, SharePoint Online and other M365 core services.
• Be an advocate and provide best practices for use of all M365 products.
• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and
• errors, and resource monitoring.
• Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Develop and maintain product and/or service documentation and knowledge base articles.
• Other duties as may be delegated by the Manager or Team Lead from time to time.
• Deliver training for employees on using M365 applications articulating the technical capabilities in a non-technical manner.
• Be the escalation point for the internal helpdesk system for M365 related issue.
• Knowledge and hands-on experience with MS Intune and Autopilot is a MUST.
• Good in Microsoft Power Platform and Microsoft Power Automate will be an added advantage.
• Support Windows OS, desktop/laptop related software & hardware when needed.
• Conduct hardware/software installations based on customer’s requirements and company specifications.
• Perform Root Cause Analysis (RCA) for End User Computing (EUC) related (*Including M365 related products) service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issues resolution.
• Work with Team Lead, team members & customers to achieve high level of customer satisfaction.
• Point of contact for assessing any new workplace related products/endpoint management tools.
• Involve in the EUC related transition as and when required. Represent the workplace team to assist Transition Manager on the end-to-end transition for EUC.
  
  

Your Background

• Degree/Diploma in Computer Science/IT.
• Minimum 3 years of working experience in Microsoft 365 Technologies.
• Experience in Microsoft Intune is a must (*Including Packaging, Deployment, Reporting, Troubleshooting, Policy creation, MS Patching).
• Experience in supporting M365 user
• MS Azure related certification (mandatory)
• Ability to work independently under pressure to meet project timelines with quality work.
• Possess knowledge in IT networking to troubleshoot computer 1st level networking problems
• Possess IT skills in MS Windows, M365, desktop hardware and network environments
• Strong organizational, interpersonal skills and customer oriented
• Excellent verbal and written communication skills
• Independent and results oriented
• Willing to work on flexible schedule depending on business need
• Ability to work non-deskbound and flexibility to travel to multiple sites as and when required.
  
  

Interested parties please click " Apply Now" or contact May Anne Ramos EA Reg no: R1110127) at [email protected]