Please note that this is a shift-based role and work is performed during days, nights and weekends.

Due to the urgency of this role, we cannot accept foreign candidates requiring relocation and any such applications will be automatically rejected.

Key Purpose

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients. As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis. Our systems are mostly deployed in Microsoft Azure and based on Microsoft technologies (Windows servers, SQL Server, etc.). Successful candidates will come with a wealth of cloud infrastructure experience and will be trained on how to support the Retail Insight applications.

Main Responsibilities

• 24/7 second line support (escalations from First Line)
• Infrastructure operations and application support:

○ Incident resolution

○ Request fulfilment - including building new environments

○ Change management

○ Monitoring configurations

• Consulted on infrastructure design
• IT Asset Management

○ Move/add/change infrastructure/platform resources, maintenance of CMDB

• Project support - as long as the requirements don’t deviate from standard architecture
• Automation of operational work - working within the existing architectural framework, in consultation with Third Line
• Security event response - upon notification (e.g. from monitoring system, SOC, etc.) investigate and resolve security issues

Knowledge, Skills and Competencies

Required:

• 2+ years’ Azure/Windows Server/SQL Server administration
• Experience supporting enterprise-level applications – willing to learn the Retail Insight applications
• Able to work towards objectives autonomously
• Attention to detail
• Excellent written and verbal communication skills, including a very good command of the English language
• Able to work under pressure and with tight deadlines

Beneficial:

• Scripting experience (mainly PowerShell)
• Management, improvement and automation of monitoring systems (Azure Monitor/Zabbix)
• Relevant Microsoft certifications
• Experience with Octopus Deploy

Other Information

• Details about the shifts will be shared at interview stage; at a high level, these are 12-hour shifts carried out during a mixture of days, nights and weekends
• For clarity, a “hybrid” location means working 3 days from the office and 2 days from home per week (on an average 5-day week)
• The address of the office is: 47 Cherni Vrah Blvd., Sofia, 1407, Bulgaria
• The office is dog-friendly