Overview

POSITION SUMMARY STATEMENT:

The Systems Engineer II is focused on the design, construction, testing, implementation, and optimization of infrastructure systems.

DETAILED RESPONSIBILITIES/DUTIES:

Level II

• Investigates and resolves Level 1 and Level 2 problems in infrastructure.
• Applies standard tools to analyze, identify and resolve technical problems.
• Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems.
• Performs high level analysis of complex network system integrations.
• Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure.
• Engineers SA-related solutions for various minor projects and operational needs
• Contributes to and maintain system standards.
• Researched and recommend innovative, and where possible automated approaches for sys admin tasks.
• Serves as an issue point for level 1 problem or incident management.
• Analyzes performance problems and recommend solutions to enhance functionality, reliability and/or usability.
• Provides Level 2 support per request from end users.
• Investigates and troubleshoots complex issues.
• Repairs/recovers from hardware and software failures; coordinate and communicate with impacted end users.
• Generates periodic performance reports to assist in operational efficiency.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required.
• Prepares reports and presentations as requested or necessary within GTS.
• Rotational ON-CALL support during weekends to support 24/7 operations.
• Patching Linux systems.
• Providing production support and assist projects wherever Linux team help required.
  
  

Qualifications:

Skills:

Required

• Strong communication skills
• Strong problem solving, analysis skills.
• Experience with monitoring, reporting, management, and optimization tools regarding systems
• Strong passion for technology and ability to know the latest.
• Familiarity with automation tools preferred
• Ability to design and implement high-availability and disaster recovery solutions.
• Expertise in ITIL and Services Management Principles
  
  

Certificates / Training:

• Preferred: ITIL v3 Foundational+ certification, Redhat Certified Systems Engineer (RHCE)
  
  

Experience:

Level II

• 3+ years systems engineering
• Preferred: 5+ years of IT experience
  
  

Education:

Required

• Bachelor's in Information Technology or equivalent
  
  

Principles & Related Competencies:

Ethical

• Follows policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
  
  

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, clarity, and open communication; Is aligned with organizational direction
  
  

Collaborative

• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.
  
  

Looks Beyond Oneself

• (Teammate) Demonstrates modesty and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good collaborations; Values Distributors and teammates.
  
  

Drives Innovation

• Contribute through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.
  
  

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
  
  

Qualifications

Please review EMEA&I Description box

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