Systems Engineer II Overview Located on the edge of the beautiful Wasatch Mountains, Sera, Inc. is a women's health diagnostics company dedicated to improving the health of babies and mothers. We are a growing company tasked with becoming a global leader in high value women's health diagnostics, delivering pivotal information that will improve health and improve the economics of healthcare delivery. According to Sera's CEO, employees and affiliates here must possess three qualities to be successful: 1) the individual must be passionate and dedicated to changing the world; 2) they must be smart and work smart; and 3) they must have absolute integrity. If this is you, we urge you to keep reading! We are seeking an experienced Systems Engineer II to support our growing company. As a Systems Engineer II at Sera Prognostics, you will play a critical role in supporting the company's IT operations by ensuring a stable, secure, and efficient healthcare regulated technology environment. Your primary responsibility will be to provide technical support of varying complexity to end users through our ticketing system, resolving hardware, software, and access-related issues in a timely and professional manner. In addition to frontline support, you will assist in the deployment, maintenance, and monitoring of IT infrastructure-including servers, networking, security systems, cloud services, and telephony systems. This role offers the opportunity to develop broad technical skills while contributing to the ongoing improvement of IT systems and user experience across the organization. Location Salt Lake City Utah, Hybrid Hybrid: This role requires 3 days in the office Responsibilities User Support & Operations * Provide technical support for hardware, software, and resource access * Respond to and resolve support tickets in a timely and professional manner * Collaborate with internal teams to troubleshoot system and application issues Core Systems & Infrastructure Support * Deploy, maintain, monitor and repair: * End-user workstations and mobile devices * Networking infrastructure * Security Platforms and endpoint protection * Cloud solutions * VoIP and telephony systems Maintenance & Documentation * Participate in scheduled monthly weekend maintenance windows and off-hours on-call rotation * Create and maintain accurate technical documentation and knowledge base articles * Assist with training and cross-functional knowledge sharing within the IT team * Systems and services uptime monitoring * Unified communications system configuration and maintenance (Teams, Zoom, Etc.) * Maintain HIPAA and other industry compliances Required Qualifications * Bachelor's degree in a related field and 2-5 years of experience in IT Systems Administration or Engineering. Experience in lieu of a degree may be considered. * Experience with: * Workstations and deployment * VoIP telephony * Helpdesk/Ticketing systems * Hyper-converged or virtualized server environments * Cloud architectures (e.g., Microsoft 365, Azure, etc.) * Self-starter with strong problem-solving skills and a collaborative attitude * Excellent interpersonal and communication skills * Familiarity with basic project management principles Preferred Experience * Experience troubleshooting enterprise systems and applications * Scripting or automation skills (e.g., PowerShell, Python) * Industry certifications (e.g., CompTIA Network+, Microsoft, ITIL, ITSM, or security-focused certifications, etc.) Benefits for Full-Time Employees * Depending on experience and qualifications, the salary range for this role is $80,000 - $103,000 annually. It includes an excellent benefits package featuring an 85% to 95% premium-paid healthcare plan, 14 paid holidays, three weeks of paid time off, employee stock options, and more!