Summary

To act as a technical resource to team members by providing level III Deskside IT expertise in response to team members’ requests, including research, quoting, procuring, scheduling, configuring, implementing, maintaining, troubleshooting, and upgrading supported technical solutions. This position requires the ability to interact with team members and vendors to complete requests accordingly, using the supported software and hardware tools provided. Provides recommendations to team members based upon needs and standard services available within the scope of the request. Collaborates with team members to continuously improve implementation processes.

STATUS: Full time

LOCATION: Riedman Campus

DEPARTMENT: Information Technology

SCHEDULE: Monday - Friday 7:30am to 4:00pm

ATTRIBUTES

• Associate’s degree in Computer Science or related field preferred.
• 3 years of previous Deskside hardware and software experience preferred.
• Strong customer service skills required.
• Strong Organizational skills working with Microsoft Project.
• Experience with Microsoft Applications and Operating systems including Windows XP/7, Visio, Project, Office Pro 2007/2010 and 2013.
  
  

Responsibilities

• Coordinate team member small to medium sized requests and infrastructure projects which include researching hardware and software options, quoting, procuring, scheduling, configuring, implementing, troubleshooting, and upgrading supported technical solutions.
• Responsible for assigned team member requests and Projects. Assigns tasks/responsibilities to other IT teams to facilitate responses and provides troubleshooting assistance as required to complete requests.
• Provides input and develops customized solutions into new product functionality for improved workflows and job functionality in conjunction with IS&T engineers.
• Collaborates with Project Managers and Coordinators by assisting with implementation and support of new projects.
• Maintains the ability to react to change productively and handle other essential tasks as assigned while being able to present and communicate complex technical details to a non-technical audience.
• Provides technical support to resolve issues during system installation and upgrades. Works with the vendor on technical solutions and deliverables.
• Contributes content to technical knowledge base. Creates and modifies technical and team member documentation used in conjunction with hardware and software solutions.
• Performs and assists with level III hardware and software maintenance services.
• Maintains a basic knowledge of Exchange, SMTP, DNS, TCP/IP, MDT, Active Directory, Group Policy, application deployment, application virtualization, and scripting.
• Receives IT deliveries and maintains current inventory of desktop hardware including PC’s, laptops, monitors, printers, and other attached desktop peripherals through the use of our inventory management system.
  
  

Education

LICENSES / CERTIFICATIONS:

Physical Requirements

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$20.75 - $25.00

City

Rochester

Postal Code

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.

Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.