IT Systems Administrator - MTC Clipper Program WSP is seeking an experienced Systems Administrator to join our IT Service Desk team. The ideal candidate will have a strong background in IT operations, particularly in ITIL-structured environments, and be comfortable working in a fast-paced, client-focused setting. This role requires experience with AWS cloud services, Azure Identity, Microsoft 365 (Outlook & Teams), Active Directory, virtual desktop infrastructure (VDI), information security policies, Microsoft Dynamics 365, Jira and Jira Service Management, and contact center systems administration. You will play a key role in supporting and enhancing the infrastructure that powers the MTC Clipper Program, contributing to its efficiency, security, and long-term success. Key Responsibilities * Administer and support IT systems for the MTC Clipper Program, ensuring high availability, performance, and reliability. * Manage and optimize AWS and Azure cloud environments, including provisioning, monitoring, cost control, and security configurations. * Implement, maintain, and enforce information security policies and procedures to protect sensitive data and maintain compliance. * Oversee Virtual Desktop Infrastructure (VDI) operations, including AWS Workspaces and thin client environments. * Administer Active Directory, including user provisioning, authentication, group policy management, and directory services. * Support and maintain Microsoft Dynamics 365, ensuring system functionality and integration with internal tools. * Utilize Jira and Jira Service Management for tracking incidents, service requests, and change management workflows. * Collaborate with the contact center team to support daily operations and ensure system stability. * Create and maintain documentation such as system configurations, SOPs, and internal knowledge base articles. * Lead or coordinate complex issue resolution, working with internal teams and external vendors as needed. * Provide training and support to end-users and IT team members on tools, processes, and best practices. * Research emerging technologies and recommend solutions to improve system performance and operational efficiency. Required Skills & Experience * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience in lieu of a degree) * 5-7 years of experience in systems administration or a related IT role * Cloud & Infrastructure * Hands-on experience with AWS (e.g., EC2, Workspaces, IAM) for provisioning and resource management * Familiarity with Azure Identity Services * Experience managing Microsoft 365, including Outlook Online and Teams * IT Operations * Proficient in Active Directory and Group Policy administration * Experience managing Virtual Desktop Infrastructure (VDI), including AWS Workspaces, Dell Thin Clients, and Wyse Management Suite * Applications * Working knowledge of Microsoft Dynamics 365 * Experience with Jira and Jira Service Management for ITSM tasks * Security & Compliance * Experience operating in ITIL-aligned environments * Strong understanding of information security policies, access controls, and best practices Other Skills * Experience in a contact center environment is a plus * Excellent problem-solving skills, with the ability to troubleshoot effectively under pressure * Strong written and verbal communication skills, with a collaborative, team-focused approach Preferred Skills * Professional certifications such as ITIL, CompTIA (e.g., Network+, Security+), AWS (e.g., Certified SysOps Administrator), or Microsoft (e.g., MCSA, Azure Fundamentals) * Experience with scripting languages like PowerShell or Python for automation and task orchestration * Working knowledge of data and voice networking protocols, including TCP/IP, VoIP, and VLANs Benefits * Competitive salary * Comprehensive medical, dental, and vision insurance * 401(k) retirement plan with company matching * Generous paid time off (PTO) and flexible work arrangements * Support for professional development, certifications, and continued learning Compensation Expected Salary: $73,100 - $125,400 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law. #LI-MF1