THIS IS AN ONSITE POSITION - LOCATED IN TEMPE, AZ Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and wellbeing of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty. As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence (IE*). This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values. Job Description/Summary Mid-level position to assist in support and maintenance efforts relating to server management, performance and availability monitoring, security benchmarks monitoring, workstation management, and cloud technologies support for Sonoran University. Assist with management, service delivery, and patching, and maintenance of all on-premise data center and server closet equipment. Assist with other network management processes, including endpoint protection, server backup/restore operations, and business continuity testing. Administer Microsoft 365 tenant and cloud applications. Manage vendor relationships with updates, migrations, new installations, etc., and coordinate planning with IT Department leadership. Additionally, assist with project management/department flow operations in concert with department staff. The Systems Administrator I supports or is directly responsible for the following: * Perform maintenance, updates, and performance monitoring for physical/virtual servers and infrastructure requirements to support those systems. * Assists with documentation of policies, procedures, and standards related to the monitoring and maintenance of systems, including security for server protection. * Prepare regular status reports for department leadership. * Coordinates changes to server applications, including upgrades, patches and fixes with vendors liaising with Infrastructure and Analytics Manager/department leadership. * Installs, maintains and configures workstations, peripherals (e.g. printers, scanners, or related equipment). * Ensures network services and infrastructure are monitored for activity/performance to ensure high levels of availability. * Troubleshoots hardware, software, and network connectivity problems. * Assist with virus protection, malware prevention, and other potential risk mitigation. * Monitors and responds to system events and other logs on a scheduled basis. * Monitors volume and backup space allocations on a scheduled basis. * Reviews system backups and performs regular test restores to ensure systems are functioning properly. * Interact with the department leadership and other department staff to ensure deployments of applications are properly licensed, documented, and compliant. * Assist with project management, operations flows, and department process implementation * Assist with deployment, support, and troubleshooting of University VOIP phone system. * Assistance with helpdesk support and escalation calls. * Follows department operating procedures, actively participates in collaborative environments, works cross-departmentally and out of normal scope of practice when needs arise * Actively engage in professional growth activities and events to advance inclusive excellence by being a lifelong learner and innovator. * Possesses a growth mindset with a willingness to embrace innovative techniques and inclusive excellence practices; fosters a sense of belonging and establishes a welcoming environment for all individuals. * Be committed to improving and striving for inclusive excellence while engaging in your role. Experience Required * Demonstrated technical training, relevant computing certifications (A+, Network+, ITF+, etc.). * Other combination of education, training, relevant industry certifications and experience that provides the required qualifications for the position will be considered. * 4-5 years demonstrated hands-on experience with basic Windows/Mac client skills, Windows Active Directory skills through a similar role in IT support or systems administration is desired. * Experience leading/managing IT projects. Education Requirements Desired Education /Certifications Bachelor's degree in IT, Computer Science, or related field. Other Knowledge, Skills, and Abilities * Help end-users resolve issues consistently and efficiently. * Handle support requests in a professional and timely manner. * Experience with wired/wireless systems and basic troubleshooting. * Physical, data, and network security industry best practices. * Exposure to Microsoft Active Directory networks. * Experience in Office 365 administration. * Experience with Office 365 application suite (Word, Excel, etc.). * Exposure to security management and/or best practices implementation * Experience with advanced concepts such NPS, RADIUS, DNS, IP address schemes, etc. * Visio drawing and process documentation. * Provide excellent customer service and communications skills. * Work on multiple projects concurrently. * Interface with a diverse population of staff, faculty, and students customers. * Research and evaluate solutions to technical problems. * Maintain accurate records and documentation of systems configurations and processes. Working Environment * Occasional night/weekend work. * Carry up to 50 lbs. and be able to move and install network equipment. * Initial on-ground position with a potential for hybrid transition - must reside in the Greater Phoenix area. * General work hours: Monday-Friday 8am-5pm Background/Screening All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position. SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status. SONORAN UNIVERSITY is a smoke free campus. * Inclusive Excellence is the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence. About Sonoran University: Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing. The University's College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals. To serve the University's mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition's Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth. The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet. The University's Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need. Nurture your knowledge, visit sonoran.edu Benefits: At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow! Our benefits go above and beyond to support your health, happiness, and lifestyle. Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage. Every team member benefits from paid sick time, access to Aflac, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest - with shipping available! Enjoy delicious savings at Early Bird Vegan, our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month. Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking. Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through Bonusly, our employee recognition program packed with gift cards and prizes. Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart. With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!