REASONS TO APPLY

Hybrid work

Dayshift with fixed weekends off

Work-life Balance

Empowering work environment and culture

Competitive salary and benefits

Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance, Insurance, Underwriting and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

The Systems Administrator is a critical role responsible for the comprehensive management and support of all endpoints, including servers and user devices. This position ensures the operation and security of the organization’s IT infrastructure by aligning with ITILv4 framework and methodologies for incident, service, alert, and change management. This role will troubleshoot and resolve complex incidents and security vulnerabilities, collaborating closely with the security and support teams to address vulnerabilities and escalated issues.

Key Responsibilities

• Administer Entra ID and Microsoft 365 suite of tools (including Exchange, SharePoint, Teams, Purview, Enterprise Applications, Fabric, Power Platform).
• Implement and support enterprise applications to leverage single sign-on and cross-domain identity management (SCIM).
• Manage and support end-user devices.
• Troubleshoot and administer network-related issues and requests.
• Ensure the seamless operation and security of IT infrastructure.
• Perform regular patching activities to maintain system integrity and security.
• Build application distribution packages within the endpoint management toolsets.
• Align with ITILv4 framework and methodologies for incident, service requests, change enablement, availability management, monitoring and event management etc.
• Troubleshoot and remediate escalated incidents and security vulnerabilities.
• Collaborate with the security team to address vulnerabilities.
• Provide technical guidance and support to junior team members.
• Document processes and maintain accurate records of system configurations (CMDB) and changes.
• Develop end-user and technical documentation.
• Assist and contribute to business or team lead initiatives as required.
• Develop and build file transfer automations and workflows within the Managed File Transfer solutions.
• Administer and support the Citrix Virtual Apps and Desktop environments.

Essential Skills and Expertise

• A minimum of 5 years’ experience in systems administration or similar role.
• Proficient knowledge of scripting languages such as PowerShell or Python - essential.
• Expertise experience in administering Entra ID and Microsoft 365 - essential.
• Experience with administering and operating Endpoint Management Solutions such as Manage Engine Endpoint Central and Microsoft Endpoint Manager (Intune).
• Strong foundation in ITILv4 framework and methodologies.
• Proficiency in managing and supporting Windows operating systems.
• Knowledge and understanding of Active Directory.
• Experience with virtualization technologies such as VMWare vCenter and ESXi.
• Excellent troubleshooting and problem-solving skills at a senior technical level.
• Essential knowledge in networking across the TCP/IP model such as IPv4 addressing, TCP and UDP and common application layer protocols such as DNS.
• Knowledge of virtual desktop technologies such as Citrix or Azure Virtual Desktop - desirable.
• Experience with Managed File Transfer solutions - desirable.

Qualifications:

• Tertiary qualification in Information Technology or Computer Science.
• Highly desired, industry certifications (e.g. ITIL, Microsoft Certified: Microsoft 365 Administrator, Azure).
• Experience with cloud platforms (e.g. Azure).

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.

Career development opportunities through technical and leadership programs.

Life, disability, and travel insurance, plus access to other discounted insurance options.

A competitive compensation and benefits package.

A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look-out for great talent, and you just might be who we're looking for.

We want to learn more about you, so click the link to apply. You may also email [email protected].