Position Information Classification Title IT Systems Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications Position Summary This position works as part of a team to utilize industry-standard tools and best practices to develop, operate, maintain, and monitor Linux and Windows systems, services, and infrastructure in both a VMWare ESX and a data center environment. This position, along with other System Administraors in the college, is responsible for many core services for Franklin College including, but not limited to, file and print services, software licensing servers, and website hosting servers and infrastructure. This position automates, manages, monitors, and troubleshoots servers and the applications running on them. This position works in collaboration with other systems administrators, IT professionals, instructional technology professionals, and web developers to provide, maintain, and support core, instructional, and research services for faculty and staff within the college. In addition to strong technical skills, the ideal candidate will possess knowledge management and leadership skills as this position will serve as a technical lead and mentor for colleagues. This position also involves strong communication and interpersonal skills as it interfaces with colleagues and management to document, troubleshoot, and communicate about incidents and workflows. Knowledge, Skills, Abilities and/or Competencies Technical * Excellent problem-solving and troubleshooting skills (hardware, OS, networking, and application). * Experience supporting and maintaining systems (EL/RHEL, Debian, Windows Server). * Experience with enterprise clustered and virtual hosting environments (VMware preferred). * Experience with infrastructure monitoring tools (Nagios preferred). * Data center experience including the installation, management, and support of storage devices, physical servers, and switches. * Working knowledge of security standards and best practices. * Working knowledge of automated configuration management and CI/CD tools (Puppet, PowerShell, etc). * Knowledge of database development and management concepts. * Experience with L2/L3 networking (Routing, VLAN Management, load balancing, firewalls). * Familiarity with scripting and tools (PERL, BASH, Python, etc.). * Familiarity with the creation and use of software package management and versioning tools (YUM/RPM, Aptitude, Git). * Familiarity with 3rd party cloud hosting and services (AWS, GCS, or Azure). * Lead and manage projects and follow through to completion. Dependability * Meet agreed-upon objectives of projects and tasks. * Complete routine requests in a timely manner. * Create a seamless experience for clients and colleague * Perform at a consistently high standard. * Participate in an annual performance development process. Productivity * Set and meet realistic goals. * Effectively manage time and stay on-task. * Document interactions with clients/colleagues and routine tasks in a ticketing system. * Maintain productivity by delegating and collaborating with team members as appropriate. Relationships * Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers. * Promote positive morale and serves as a positive representative of Franklin OIT. * Attend department and college activities. * Serve as an example for colleagues. * Demonstrate professionalism and clarity in written and verbal communications. Teamwork * Demonstrate personal accountability and avoid blaming others. * Participate in the usage and implementation of college-wide tools and standards. * Contribute to projects and tasks which have a college-wide scope. * Be available and proactive in assisting coworkers and clients during the workday. * Train and coach team members. * Manage workflows and processes within assigned team and/or projects and with team members. Strategic Planning * Demonstrate initiative in planning and organizing work within scope. * Participate in and facilitate decision making and problem-solving. * Demonstrate alignment with Franklin OIT policies and priorities. * Contribute to the development of standards and best practices. * Engage with other colleagues and management to explore new technology, recommend. alternative solutions, and provide feedback on strategic vision. Physical Demands * Spend long periods of time sitting, standing, and working on a computer * Lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically * Bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically * Walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities * Develop, maintain, and support college-wide servers, hardware, and services * Work closely with other teams and colleagues to properly architect complex systems * Oversee and participate in the day-to-day management of physical and virtual servers * Serve as a technical resource and point of escalation for management and colleagues * Manage and delegate tasks with team members in relation to assigned projects * Train and develop technical skills with team members and mentor them on Franklin OIT standards and policies * Respond to requests for service and engage in proactive support through participation in routine patching and upgrade cycles * Work with research clients to architect and implement solutions based on their unique needs Percentage of time 50 Duties/Responsibilities * Oversee and participate in other aspects of server support across the college (may include imaging, configurations, security implementations, networking, hardware, and software support, sharing best practices) * Utilize automation to effectively manage tasks and support services * Provide after-hours support to mission-critical services as part of a rotating on-call schedule * Administer and support virtualization services * Familiar with deploying and using cloud-based Infrastructures, Platforms, and Software as Services (IaaS, PaaS, and SaaS respectively). Percentage of time 25 Duties/Responsibilities * Use a ticketing system to manage time and track requests * Develop documentation, presentations, and training materials. Provide training or share best practices on an as-needed basis * Consult with faculty, staff, or colleagues within Franklin OIT to recommend appropriate IT solutions; educate clients about information security risks and keep them informed about policies and practices in IT * Assist with planning and problem solving; explore alternatives and recommend solutions Percentage of time 20 Duties/Responsibilities * Comfortable working or presenting in front of an audience or classroom * Comfortable answering and using phones and interacting with faculty, staff, and students * Completes all other duties as assigned Percentage of time 5 Contact Information Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Michael Hill Recruitment Contact Email [email protected] Recruitment Contact Phone Posting Specific Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents * Resume/CV * Cover Letter Optional Documents Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR ([email protected]). The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.