Position Information Classification Title IT Application Support Paraprofessional/Professional FLSA Non-Exempt FTE 100 Minimum Qualifications Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications * Experience in a scientific or research environment. * Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or Microsoft Certified: Endpoint Administrator Associate. Position Summary This role is focused on providing exceptional desktop support, maintaining IT devices within a scientific laboratory environment, and performing systems administration tasks. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work effectively in a fast-paced, research-driven setting. Knowledge, Skills, Abilities and/or Competencies * Technical Skills: Proficiency in Windows, Mac, and Linux operating systems, network troubleshooting, systems administration, and familiarity with laboratory IT devices. Experience with Microsoft Intune is required. * Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. * Team Player: Ability to work effectively both independently and as part of a team. Physical Demands * Sit at desk for extended periods of time * Lift computers, servers, etc. Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities Desktop Support - Provide comprehensive support for desktop systems, including installation, configuration, troubleshooting, and maintenance of hardware and software. Percentage of time 20 Duties/Responsibilities Laboratory IT Devices - Support and maintain IT devices used in scientific laboratories including specialized laboratory equipment. Percentage of time 20 Duties/Responsibilities Systems Administration - Perform systems administration tasks, ensuring the stability, security, and efficiency of IT infrastructure. Percentage of time 20 Duties/Responsibilities User Assistance - Assist staff and researchers with IT-related issues, ensuring minimal disruption to their work. Percentage of time 20 Duties/Responsibilities Microsoft Intune Support - Manage and support IT devices using Microsoft Intune, including device enrollment, configuration, and compliance policies. Percentage of time 10 Duties/Responsibilities Inventory Management - Maintain an accurate inventory of IT equipment and ensure all devices are properly documented and tracked. Percentage of time 5 Duties/Responsibilities Documentation - Create and maintain detailed documentation of IT procedures, configurations, and troubleshooting steps. Percentage of time 5 Contact Information Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Gary Rachel Recruitment Contact Email [email protected] Recruitment Contact Phone Posting Specific Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents * Resume/CV * Cover Letter Optional Documents Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR ([email protected]). The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.