Position: Systems Administrator (Help Desk) – Senior
Location: Herndon, VA (On-Site)
Clearance: Top Secret Clearance/SCI FS Poly Required
Starting Salary Range: $150K –
Position Overview:
We seek a System Administrator / Help Desk Specialist Senior to provide Tier 1-3 support for an enterprise-level organization in Herndon, VA. The ideal candidate is self-motivated, detail-oriented, and a proactive team player who thrives in a dynamic IT environment. This role involves maintaining hardware and software infrastructure, administering systems and security protocols, and ensuring seamless automation and scripting integration.
Key Responsibilities:
• Provide support to Customer automated systems via support requests
• Provide tracking and reporting of support requests open, closed, and active for Customer
Automated Systems.
• Utilize a customer-approved support request tracking system.
• Meet Customer established goals for addressing support requests.
• Utilize Customer-approved tracking system to provide Customer-approved metrics weekly and monthly for Customer review.
• Respond to support requests based on the customer's time requirements.
• Respond to after-hours and weekend critical support requests based on prior scheduled Customer
requirements
• Performance of general system administration activities: user account creation, managing access
controls, implementation and review of security policy, hardware installation, driver installation,
software patching, monitoring activity logs, and creation of automation scripts.
• Provide technical support for applications as needed to interface with the user base.
• Maintenance and care of digitization hardware, to include: installation, troubleshooting,
maintenance, and repair.
• Make objective and technically sound recommendations for potential future hardware and software
purchases.
• Serve as a Data Transfer Officer (DTO).
• Generate weekly, monthly, and yearly metrics reports.
• Learning, supporting, and training users on different types of digitization hardware.
Required Skills & Experience:
• Working knowledge of JIRA tickets.
• ServiceNow experience with incident and change management requests.
• Working knowledge of Windows and Linux O/S*.
• Working knowledge of AWS Systems Administration. *
• Previous experience with public-facing website administration is desired.
• Must have 6 years of relevant experience or equivalent in years’ experience, which includes related
certifications and education equivalents
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