General Information
Work Location: 1112 Manatee Avenue West, Bradenton, Florida 34205
Work Hours: Monday - Friday, 8:00am - 5:00pm
Expected Starting Annual Range: $71,556.54 - $94,812.41
Administers multiple computer application environments using various network operating system components and client support platforms. Provides technical support of multiple operating system environments with expertise in Windows Server and relevant operating systems. Monitors, plans, installs, troubleshoots, upgrades, and maintains stable production host and client environments.
Working Conditions
Typical indoor office environment. Sitting for long periods of time, working on computer. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Periodically required to work other than normal business hours.
Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Administers various aspects of network operating systems, including configuration of electronic mail systems, operating system installation and configuration, printing systems, user account management, security, and patch management, and installing third-party software.
Works with servers hosting client support technologies that enable server-based client deployments, inventories, automatic updates, remote management, authentication, scripting, patch management and other centralized management activities. Works with various client software packages to help develop standards for interaction with servers in terms of procedures, configurations, and deployments.
Monitors, troubleshoots, and manages a heterogeneous network of hosts and clients to maximize efficient use of resources using established or developing management systems, procedures, programs, scripts, and policies.
Uses utilities to check information in assigned services. Troubleshoots complex issues and problems for servers and client/server communications. Assists with routine configuration and tuning of various monitoring systems used to check for issues with systems and helps facilitate staff usage of such systems.
Assesses performance characteristics of systems and monitors them for overall health using command line interfaces and various GUI tools provided by OS vendors and third-party manufacturers. Detects and corrects issues. Escalates critical issues to appropriate County IT staff or vendor and ensures resolution.
Works with department personnel to implement support vendor and internal on call and help desk support arrangements relating to the server host and client environments.
Researches systems trouble calls and documents support issues. Performs systems trouble resolution following procedures in accordance with ITIL service delivery and associated processes. Escalates issues to County Information Technology staff or vendors as appropriate.
Accommodates system availability issues through programming, configurations, and scheduling system activities.
Inventories equipment and infrastructure for the purposes of efficient monitoring, servicing, and annual support of county server infrastructure.
Creates supporting documentation, plans, and schematics.
Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise. Upon arrival, attends educational events that will increase professional knowledge and be otherwise beneficial to the County.
Performs other related work (including weather or other extreme emergency duties) as required.
Minimum Qualifications
Bachelor's degree in computer science, information technology, or related field.
Five (5) or more years of progressively responsible work experience in the support of LAN/server-based systems, hardware, software, or business applications with primary focus on information systems administration or large-scale database administration.
Two (2) or more years of experience working on network operating systems.
Valid driver license required, with valid Florida driver license required within 30 days of hire.
Provides advanced operational and technical support and maintenance for the Accela Automation Land Use Management System and other applications used by the Development Services Department.
Ensures regular maintenance on Accela Automation Land Use Management is completed successfully and as scheduled. Leads testing of system upgrades, vendor defect corrections and changes, new software, and new systems. Troubleshoots and corrects complex system issues and outages. Works closely with vendor to resolve escalated issues.
Acts as project manager for significant and complex improvements and upgrades to the Accela platform.
Creates and maintains Accela platform, database, and interface documentation. Develops complex reports to meet operational and management needs.
Collaborates with IT Department to ensure departmental protocols are followed with respect to server maintenance, monitoring, job scheduling, and hardware/software/networking requirements.
Advises business users in the effective use of the Accela platform and other software used by the department. Trains end users on system use, modifications, and enhancements.
Provides assistance and training to less experienced Business Services team members. Supervises daily operations of the Business Services Division in the absence of the Business Services Manager.
Position requires three (3) or more years of progressively responsible work experience in the support and customization of the Accela Automation Land Use Management system.
Equivalent combinations of education and experience may be considered.
More
Linux and/or programming experience desired.
Knowledge, Skills, And Abilities:
Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to resolve difficult and sometime complex situations and problems.
Advanced knowledge and understanding of Windows servers and other relevant operating systems appropriate for area of assignment.
Advanced knowledge and understanding of standard client operating systems and supporting technologies for their automated administration.
Advanced knowledge and understanding of current systems and network security functions.
Advanced knowledge and understanding of archiving systems and procedures for proper protection of system resources.
Advanced knowledge and understanding of Network switching including Layer 2 and 3 switches and knowledge of routers and firewalls.
Advanced knowledge and understanding of TCP/IP protocols including VLANS, subnetting, spanning tree protocols, and network troubleshooting.
Advanced knowledge of Active directory including user administration, Group Policies, directory security, and rights administration.
Advanced ability to troubleshoot complex technical, organizational, and controversial problems and projects, and provides corrective actions.
Knowledge of fiber optic networks desired.
Advanced knowledge and understanding of computer applications and software programs required to perform job duties Depending on are of assignments, this could include the Office 365 applications, ArcGIS Enterprise, Power BI, and Crystal Reports.
Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
Strong verbal and written communication skills and interpersonal skills in order to interact professionally and effective with staff, management, vendors, and other stakeholders. Able to influence others regarding policies, practices, and procedures. Able to explain technical subject matter to non-technical audiences.
Veterans Preference
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
EEO/ADA Statement
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Drug-Free Workplace
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
Emergency Response/Recovery Activities
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
Full Time Positions
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Five (5) free visits annually for employees and covered family members.
Wellbeing Benefits:
- Wellness/Health Coaches (5 Free per year)
- On-site Fitness Centers for you and your dependents with 24/7 access
- Personal Training (5 Free per year)
- Pharmacy Technician
- Group Fitness Classes
- Musculoskeletal Physical Therapy Management
- Diabetes Care Program
- Registered Dietician (5 Free per year)
- Massages with licensed therapist (small copay)
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Personal Sick Leave
- Family Sick Leave
- Sick Leave Bank (Donated Hours)
- Professional Medical Appointment Leave
- Bereavement Leave
- Military Leave
- Military Training Leave
- FMLA
Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 days
6-10 19.50 days
11+ 22.75 days
- Earn an additional day of vacation every six (6) consecutive months of no sick leave.
Insurance:
- Award-winning Health Plan with deductibles as low as $0.
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Life Insurance (6 times salary at low cost)
- Long-term and Short-term Disability Insurance
Retirement:
- Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
- 457b Tax Deferred and ROTH account options through Voya.
- FRS Webinars
- Free financial guidance with licensed, non-commissioned financial planner
Career Wellness:
- Professional Leadership Programs
- Instructor-Led and eLearning Training
- Premium Pay Differentials/Career Ladders
- Career Counseling
- Toastmasters
- Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
- Employee Recognition Programs with monetary and time-off awards
Education Benefits:
- Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement.
- Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
- Public Service Loan Forgiveness (PSLF)
Flexible Spending Account:
- Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Fitness Center Access for employee only
- FRS options
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.
per pay-period basis, any work schedule less that this will be earned on
a pro-rated basis
01
VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.
Identify
all gaps not related to medical reasons.
- I acknowledge the above statement
02
If you are claiming Veteran's Preference, please check category of eligibility
- A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense
- The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
- A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
- An un-remarried widow or widower of a Veteran who died of a service-connected disability
- The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense
- A current member of any reserve component for the United States Armed Forces or the Florida National Guard
- A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility)
- Not claiming Veteran's Preference
03
Which level of education have you achieved?
- No high school equivalency
- High school graduate/equivalent
- Associates degree
- Bachelors degree
- Masters degree
04
What previous roles have you held that you believe qualify you for this position?
05
Are you a current Manatee County Government - Board of County Commissioners employee?
06
How many years of progressively responsible work experience in the support of LAN/server-based systems, hardware, software, or business applications with primary focus on information systems administration or large-scale database administration do you have?
- None
- 1-2 years
- 3-4 years
- 5-6 years
- 7-8 years
- 9+ years
07
How many years of experience working on network operating systems do you have?
- None
- 1 year
- 2-3 years
- 4-5 years
- 6+ years
08
How many years work experience to you have with support and customization of the Accela Automation Land Use Management System?
- None
- 1-2 years
- 3-4 years
- 5+ years
09
Do you have intermediate experience and knowledge in coding languages (JavaScript, SQL, Python, Etc.)?