System & Network Administrator

Analyze and resolve customer issues and resolve in a timely manner. Recommend automation to create efficiencies and eliminate repeat issues. Provide excellent customer service during customer interactions.

Responsibilities:

• Configure and troubleshoot firewalls, servers, switches, AP, video surveillance systems, VoIP phone systems, desktops, and laptops.
• Respond to escalated customer requests in a timely manner meeting or exceeding the customer SLA and communicate in advance if you are unable to do so.
• Interface with the NOC/SOC to resolve any open items and make recommendations to allow vendor to resolve.
• Follow up with the clients to ensure their expectations have been met.
• Stay current on changing technologies, patches, and services
• Complete training and certifications
• Provide consulting feedback to Sales team for new customer environments
• Ability to manage multiple projects, activities, and tasks simultaneously Core Values
• Tenacity/Detail-oriented -- quality and precision-focused with a purpose
• Predictable/Stable -- traditional, stable, strong processes
• Happiness/People-oriented -- supportive and fairness-focused
• Family/Team-oriented -- cooperative and collaborative
• Results-oriented -- results-focused with strong performance culture Requirements /

Qualifications:

• Associates or bachelor's degree in related field
• Minimum 5 years of work experience.
• Certifications in Fortinet, Cisco, Azure, Microsoft, and Cyber Security
• Must possess diagnostic and problem-solving skills along with the ability to resolve hardware and software issues.
• Work with a proactive rather than reactive mentality.
• Top notch customer service skills.
• The ability to identify trends and reduce repeat issues.
• Willing to travel to customer sites when needed (less than 10%)
• Availability for on-call rotation, comprising one week on, followed by a break until the next rotation, approximately seven weeks later.
• Occasional nights and weekends as needed to perform off-hours maintenance or projects.