Your role:

• Monitor system performance and troubleshoot issues as they arise during the day and night shift.
• Execute scheduled tasks and routine maintenance procedures to ensure optimal system functionality.
• Respond promptly to system alerts and notifications, taking appropriate action to resolve issues and minimize downtime.
• Document all activities, including incidents, resolutions, and maintenance procedures, in a detailed and organized manner.
• Collaborate with other team members and departments to address system-related concerns and implement improvements.
• Follow established protocols and procedures to ensure compliance with regulatory requirements and security standards.
• Maintain a high level of professionalism and efficiency while working independently during the night shift.
• Provide regular status updates for tasks-in-progress to team leads and inform team leads when unscheduled events are encountered.
• Report for assigned shift duty on time.

To succeed in this role:

• Degree in IT or equivalent work experience.
• Strong technical skills and proficiency with system monitoring tools and software.
• Excellent problem-solving abilities and attention to detail.
• Ability to effectively prioritize tasks and manage time in a dynamic environment.
• Strong communication skills and the ability to work collaboratively with team members.
• Proven experience working in a similar role.
• Willingness to work night shifts on a regular basis as part of the job requirement.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT's Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to [email protected] or GPO Box 9896, Hong Kong.